Diamonds Lodge Ltd

We liked every thing about it ,the room,the staff, the price.

Very friendly, very clean and very well appointed. Great location too.

Breakfast basket was stated on booking and not received once. Room was not cleaned and serviced once. Bathroom was full of damp and the valence on the left hand side of bed was showing signs as though someone previously had been sick over the side of the bed. Booking said no children allowed yet children were present on the ground floor. As smokers ashtray said could be provided for the outside yet none available. Not recommended and would not visit again after seeing other establishments in the area.

£110 for a dirty tiny room without a working shower. Asked to change rooms and was told no even though the room next door to mine was empty. Disgusting mouldy bathroom. Spider webs everywhere so not been dusted in a while. No breakfast room like shown in the pictures. My friends got a hamper in the room with cereal and longlife milk. I got nothing. No staff overnight.

Having received an email from Diamonds Lodge advising that our booking included a continental breakfast basket in our room we were a little disappointed on arrival to be told we were room only. Not really a problem, but they should organise their admin a bit better. Also, there was mould in the shower that wan't great, but this was a last minute booking, the price, for York, was cheap, and the room was clean, so no real complaint.

Not the room we paid for!!!! Ignore the good ratings as this guesthouse has been taken over. There is NO breakfast. The photo of the dining room is an old one because that room has been changed into a bedroom. We didn't even get a breakfast hamper. We went to celebrate our wedding anniversary so paid for a Superior King room, what we actually got was a small double room which was downstairs next to the front door so lots of banging of the two front doors as other guests came and went. This room used to be where breakfast was served but new owners have made it a bedroom. There wasn't much tea, coffee or milk in the room. We stayed for 3 nights and housekeeping only attempted to come in once but we were in the shower so shouted to them not to come in. They had plenty of other opportunities to come in and top up toilet rolls, tea and coffee etc but they didn't. No clear reception area or opening times so couldn't just go and ask them for more things. There was no wardrobe or hanging rail to put our clothes, again because this room was designed to be a dining room. Not enough plug sockets and everything was run on long extension leads. Kettle was near impossible to fill in the shallow sink. Towels were provided and a soap dispenser by the sink and one in the shower but no other toiletries.Had to find extra money to buy breakfast out. We paid extra for a fancier room for our anniversary and got a basic room. Dont waste your money staying here!!Overall very disappointed feel robbed

Paid extra for a superior room, they don't have a superior room? Told they, 'are all the same apart from a family room'. No restaurant. Told that we would get free breakfast. No breakfast. When we got to Hotel told alcohol not allowed in room and if we did take alcohol into room we would be thrown out and charged £25 to clean the room. You would think the clue would be in the name, Hotel.com. It's not a hotel not even a BB just a room. A part from that it was clean but small, and cheap.

IMO this property should not be on hotels.com it is a glorified rooming house with no owner support except for a phone. There is NO DINING room a basket is left in the room by a cleaner. One of the items is yogurt bought at Amazon clearly shows to be kept refrigerated, There is no fridge as that there not enough power outlets and probably not enough power to safely run a fridge as there are two multiple outlet extension cords in the room. Totally not safe to run lots of power through. The room was no more that 10 feet square with a creaky old double bed. I would not stay here again

did not like being so overcharged. £3 each for cornflakes only 1 crossant 2 small pastries not very nice, a yogurt. Would have expected at least a roll and a little cheese or jam.Also had to pay over the odds for parking

Friendly staff. Good location. Nice small garden in front of the house. Car Parking on nearby roadside for £5 per night.