La Terraza de San Juan

I liked the uniqueness of the room & hotel and the location in Old San Juan.

The shower looked a bit worn and dirty, though I don't think it was. The larger bedroom could have used better lighting.

It’s the lobby area and location was great!! Great fresh breakfast with a view. I really liked the lady and the young boy who cooked and served respectively. Such humble people.

Room space and not many amenities in the room .

The room was nice and the bathroom was nice.

The next morning, they had construction going very early and it was noisy. The receptionist at the desk did not show me how to get to the 2nd elevator; therefore, I went outside looking for the entrance to the 2nd floor not helpful at all. Another guest how to assist me. However, the guest before me she took her time and showed them the elevator which was in front of the desk.

Su ubicación

Mejorar la presión de agua en la ducha

The location is wonderful for walking in Old San Juan. Breakfast was phenomenal on the rooftop.

The pool was temporarily out of service

The location and the staff were great and the terrace on the roof was lovely.

I didn’t like that the room had no windows and I did not get my room cleaned daily.

This was a beautiful old Spanish Colonial structure- mostly kept traditional. The location was awesome- in Old San Juan. Walking distance to historic sites and restaurants. Street was quiet.

The lovely rooftop (depicted in photos) was one of the main reasons we chose this hotel. The pool was out of commission and we had not been informed. In addition, it did not have all the nice plants, cushions, lounge chairs, etc shown in the pictures. It was so disappointing. Our bed was incredibly uncomfortable- it was an old saggy mattress which needed replacing. On arrival, our bathroom had only 2 towels and one hand towel- no bathmat- so floor got all wet and slippery while showering since it's only a half glass panel- no washcloths or extra hand towels, only one small shower gel-so we had to ask for them. It just seemed sloppy. Nothing was replaced when we had our room "cleaned". We didn't mind that some of the fixtures needed updating- like rusty towel bar and oxidized mirror- we weren't expecting a five star hotel- but basic bathoom supplies like towels and shower gel would have gone a long way, towards feeling like it was a pleasant stay.

We walked all over historic Old San Juan in comfort and safety. Good restaurants, stellar Jazz Club, eye opening museums and fun shopping.