PO Hotel Semarang

Good experience. Nice food. Calm environment. The i like that this hotel is just next to a mall thus if i need something urgently, it so much easier to go to the mall

The room is clean. The room is spacious and comfortable. The staff is very helpful. However, the key card system needs to be improved because it does not work. There is a wide variety of food to choose from. The food is delicious.

The food is varied and delicious, especially the local Indonesian food. It is near shopping areas. The staff are polite and welcoming. The hotel facilities are good, but the hotel amenities look a bit old.

Great experience, good food, good ambience, big room, quite old but still great, strategic location, near mall, accecible

The location is very strategic, close to the city center and everything is easily accessible. The food is delicious with a complete selection of Asian, Western, and dessert options

People are so nice to you, very friendly, beautiful view

So I arrive, having requested an executive room and that evening proceed to the lounge. It is empty. I have to dial a number and a few minutes later a staff member appears. I ask for wine and then beer. No wine and you have to pay for a beer. As that doesn’t seem much point staying in the executive lounge, I go to find the bar. James‘s bar is a pool bar. Outside. It doesn’t look like this from the website. The alcohol I can purchase is beer gin or cognac. That’s it. This is hardly the stuff of five star hotels. Which the Po purports to be. The next day I pen my complaint on the appropriate form on the website. I ask for a response. There is no reply after 48 hours. I called the front desk and tell them that I’ve logged a complaint and they say they will pass it onto management. I hear nothing. And I’ve heard nothing up to this point. The significance of that I think is that it shows the regard management hold their customers in. My complaint aside, the staff are fantastic in that hotel. They are the Po’s greatest asset. And breakfast was amazing too. But I do not understand why they do not feel they need to respond to a legitimate complaint.

its ok, nearby with public space and connect with mall paragon .. cs friendly, in the room with good view.. good taste, good service ..