Best Western Hotel Posada Freeman Zona Dorada

The staff is very friendly

Front staff was a bit rude, they didn’t like the fact I booked through Expedia. We didn’t use the amenities but did take a look around. The pool looked nice but nice. With beach front access. Our rooms were ok, beds were decent. They however were not clean. The floors were dirty, bathrooms/showers were dirty. Told the front desk but they kindove jiat shrugged it off. They do make you have a $500 Peso CASH deposit which was not something I’m used to. I did get it back after I check out of the room and they sent someone to go check the room before letting us leave. I don’t know, it was just an uncomfortable visit. They made me feel like I was untrustworthy. It’s a shame, the hotel has potentiom, but I wouldn’t go back just because of how the customer experience was.

Access to the beach

The pool was very nice and in front of the ocean. The breakfast buffet was decent.

The rooms were not clean. The sheets were stained and not washed, unacceptable. The floor wasn't swept or mopped, it was dirty. The toilet was dirty, only the seat portion was cleaned but the bottom was pee stained and dirty. The housekeeper needs better cleaning skills, at least change the sheets! Not acceptable for the price

The breakfast was great. The pool was great

There was a lot of noise of construction on the roof they would stay at 8am and go till 8pm no time to sleep nor rest. The elevator broke down, and they did not inform anyone. Ceiling Fan in the room did not work, and they did not have a replacement or the part to fix it. Housekeeping was terrible.

Great service