White Knight Hotel Intramuros

Needs a lot of fixing and improvements!

Breakfast was fine and location was good

Should be a lot cleaner

Yes

Food was very good. Internet was good connectivity and easy to access. Staff cared for my elderly wife's special needs. CR was clean. People taking luggage to room were very polite and worked efficiently.

We were in room 104. Wife could not clime stairs to level 3. The bed had sheets that did not fit (mattress exposed), Few channels on TV, selectors were not cleaned - I used alcohol to disinfect selectors. There was painting and other construction going on during our stay in front of the room rental (no offer of discount or any other compensation for inconvenience of construction that included paint smell in room). People in front of the room were noisy until 1:30/2:00 am (maybe staff). No water in room service. Room had coffee cups but not kettle for boiling water for coffee or tea. Hand wash in CR looked old and uncleaned between guests. No floor mat in CR. Battery in TV channel selector was low because we had to hold the selector immediately in front of the "box" to change channels instead from afar like the bed. Reception staff were polite. The restaurant area was not managed properly with kitchen and servers clustered in the bar area talking. When we arrived for dinner, I had to remind a person at the bar who was on their mobile that we needed a menu. Restaurant servers need training in customer experience management. Food was good and wait time was reasonable but paying attention to the customer with questions about coffee refill, water and refill, was not present. Servers definitely need training in customer care and behavior with guests in lobby. Any bar service was unappealing. Christmas tree was poorly decorated. Entrance to hotel and misaligned doors to lobby were below standard. Overall, my experience at the hotel was not good. I have stayed there before and my family too. We have memories of good service and a professional hotel (no more). We enjoy the Spanish era feel and relaxing in the courtyards shared with Barbara's. We have enjoyed dinner and the show at Barbara's, so can compare the White Night to previous years. The hotel experience is deteriorating. We probably will not return.

Nothing

Everything. No water heater, dirty room, no bathtub. Smelly facility, rude front desk and everyone is not approachable.

A grand old dame of a house, situated in old Manila: past its prime, but clean, comfortable and close to a thriving Filipino community and an outstanding coffee shop. Recommended!

A bit dingy.

The staff were kind and young, the rooms were older and bed was not comfortable! There was no accommodation for parking your vehicle. It’s location is good for site seeing all the old churches and Spaniard buildings or if you need to go to Philippine immigration, not happy with construction work during the night! If I spend the night in Intramuros again I will probably try the Manila Hotel even though it’s much more expensive.

Not very friendly staff. Be not very comfortable.

The only good thing good about this hotel is the convenience of being in the middle of all the great spots to visist. The staff if not very attentive, our room had a constant leak in bathroom sink (that had been there for a li g time....it also got the floors all wet and very slippery. We had no water or toilet paper and only 1 towel for 2 people..you are unable to open window/door to small deck. Very aged and no repairs are being done...sad because the location is fantastic!

What a good idea to give a room facing the street, with the noise of vehicles, until 3 am, and of course, the cries and noises very early in the morning... In short, worst night at the hotel, next time ask for another room if you want to spend a best night.