Hotel Kempton

Fairly good location. Helpful, friendly staff. Great breakfast. Clean bedroom. Okay.

uncomfortable stay,Lift unserviceable,Bed sheet,Bed cover unclean,Receptionist telling lie.standard deteriorated every year.

Kempton is a pleasant hotel with clean rooms and friendly service. Breakfast was excellent. No alcohol is served

Everything went well. The staff was very attentive and helpful.

Kolkata is a BIG city and for this middle class Westerner, the hotel rates satisfactory in overall terms; think Super 8. That given, I feel I got what I paid for - for my short stay. The hotel reception staff was cordial and spoke English well. They were even able to help me change my INR 2000 note to INR 100 notes. Security staff on hand did an excellent job with getting my UBER car and out of the hotel's small drop off area. They were at the door 100% of the time to open the door for guests and assist with getting taxis. My only complaint, really, was with the cleanliness of the room. Once installed in my room, I sat on the bed to check e-mail and from under the bedside table out crawls a cockroach; I killed it and then reminded myself I was in India and not a 5 star hotel. The wall opposite the bed, which held the small TV, was really filthy and could have used a wipe down; the headboard had what appeared to be soda spray stains on it, the ceiling in the bathroom was dirty and the pillows did not appear clean. At night - after 11 PM - I felt the other guests, primarily Indian, were loud and held little respect for other guests. Many let the hard doors slam shut; one group kept their hotel room door open for all to see. This is a "family" hotel and the restaurant (not the one where you have breakfast) does not sell alcohol. The restaurant has a large selection of Indian dishes, some Chinese and Western flavors. My palak paneer w/garlic naan was excellent.

Staff are polite, courteous and helpful. The room was clean and presentable. Breakfast was good; it offered Indian as well as continental breakfast. Housekeeping service was prompt and reliable. Overall experience was that this a better 3 star hotel in Kolkata.

Receptionists were pleasant face to face but non responsive to telephone or email requests. This is disgusting. Breakfast, Resturent, Domestick staff were well mannered but require bit more hygiene lesson. Room service was good. Laundry service substandard. Room small, Toilet & shower ok, no bath. Too small toilet area. Lift unto 4th floor only.

Hotel Kempton is a pleasant contract to the hussle of Kolkata outside it's gates. It's centrally located and walking distance from the major attractions of Kolkata. Inside, it's incredibly clean, the staff will help with any queries, and there were plenty of TV channels to choose from. Room service was prompt, good value and excellent quality.

Excellent service, food and cleanliness. The chef is too good for both Bengali as well as Mughlai and Chinese cuisine. Hotel staff is very friendly and always willing to help in every possible way

Lonely Planet had recommended this hotel. Probably the reviewers were milead by the management.