The St. Regis Shenzhen

This is one of the best hotel experiences I’ve ever had. The loyalty manager Crystal is excellent. She reached out before arrival and proactively offered generous room upgrades along with access to 100th floor dining. Fantastic view offered by the deluxe room. While checking out, the butler supervisor Jack provided excellent assistances and warm greetings. All the small details are well thought through by Crystal, Jack and the team. Will definitely come back for another stay if possible.

Highly Recommended! A fantastic stay at The St. Regis Shenzhen. The hotel did an amazing job fulfilling my room preferences. Special thanks to the service team on the 95th floor for their outstanding hospitality, and the Butler team for their professional support. The breakfast was incredibly rich with plenty of choices. A truly premium experience that I highly recommend!

Our stay at the St. Regis Shenzhen was truly memorable. As a returning Marriott Bonvoy Gold Elite member, I deeply appreciated the attention to detail and the care shown throughout the entire experience. A very special thank you to Ms. Lieu, who was exceptionally professional, gracious and attentive. Her kindness and dedication made our stay feel genuinely personalized. From the thoughtful room arrangement to the warm communication before arrival, everything reflected the highest standards of the St. Regis brand. It is rare to encounter such sincere hospitality combined with efficiency and elegance. She truly elevated our experience and made us feel valued and welcomed. We very much look forward to returning

We had a wonderful stay at the St. Regis Shenzhen, but what truly made it exceptional was the service from Soman Rana. When we first arrived, we realized we didn’t yet have local currency to pay our taxi driver. Soman immediately stepped in and handled the situation with such calm professionalism, which was an enormous relief after a long travel day. Beyond that, he shared thoughtful local recommendations and went out of his way to make us feel comfortable in a city that was completely new to us throughout our stay. That kind of attentiveness makes all the difference when you’re adjusting to a new place. We’re incredibly grateful for his kindness and hospitality which set the tone for our entire stay.

Breathtaking views, very luxurious room and attentive courteous service. Although the hotel is not in the business or cultural center it is easy to grab a taxi and ride 15/20 minutes. Worth it as the hotel dominates its surroundings, no other very high tower nearby which means that the view is unobstructed.

I’ve heard for the sweet service, the Butler service. And they aced it. Thank you very much for the kindest assistance upon my very first visit. From the beginning, warm greeting & all rounded check-in service provided by Ms. Savannah Yu. Also butler service by Mr. Jay Chen, raising my hotel experience, offering me all-round and thoughtful advice initiatively. Much appreciated for you and have a wonderful first experience at St. Regis Shenzhen. Especially for those first visiting Shenzhen, you should come by.

I would especially like to recognize Faust for his exceptional service. From arrival through departure, his attention to detail, professionalism, and genuine care stood out effortlessly. He has a rare ability to anticipate needs before they are expressed, while embodying the warmth and refinement that define the St. Regis brand. Faust truly elevated my stay and made me feel sincerely valued as a guest.

Один из лучших отелей за все время моей поездки по Китаю. Спасибо! Красивые виды из номеров, удобная локация самого отеля, и отличный персонал, который пытается всегда помочь.

Один из лучших отелей за все время моей поездки по Китаю. Спасибо! Красивые виды из номеров, удобная локация самого отеля, персонал, который пытается всегда помочь.

Лифты, которые могут не сразу закрываться из-за сквозняка.

I enjoyed staying at the St. Regis Shenzhen so much. Especially, Ms. Lieu, a membership manager, was very helpful. Thanks to her heartwarming help, I could have a relaxing stay and a wonderful moment. The St.Regis Shenzhen is truly luxurious resort in the center of Shenzhen. I am looking forward to visiting again!