The St. Regis Shenzhen

Beautiful hotel, amazing staff and fantastic views. This is one of the best St Regis I have stayed in! Recommend!

Hotellet är toppen och personalen är fantastiskt och hjälpsam, servicen frukost var jätte rikt och personal var fantastiskt, Alex and Maria from Sweden

I recently stayed at The St. Regis Shenzhen and overall it was a unique and memorable experience. The hotel is conveniently located above KK One Mall, which made dining extremely easy with plenty of food options just downstairs. It’s also only a few metro stops away from some well-known street food areas, so exploring local cuisine was very convenient. One of the highlights is definitely the height of the property. The hotel occupies floors above the 75th level, with the swimming pool located on the 75th floor. Staying at such an altitude offers a very cool experience and impressive views of the city. Breakfast had a great selection with a wide variety of choices. However, the overall service could be improved. Some of the chefs at the live cooking stations appeared unhappy, and at times seemed irritated when taking orders (for example, when requesting freshly made rice rolls). It didn’t quite reflect the warm hospitality you would expect from an elite hotel. Similarly, some of the servers seemed rushed and did not always allow guests to pass first. While I understand that breakfast can be busy, service etiquette is especially important in a luxury property. The pool staff could also improve their approach, as they came across as somewhat rigid toward children. That said, I would like to sincerely compliment the floor butlers, especially Kimi and Eddie. They provided excellent service and made the stay very comfortable. Their professionalism and attentiveness truly elevated the experience. Overall, staying at this iconic high-rise hotel was a cool and memorable experience. With some refinements in service consistency, it could easily match the impressive standard set by its facilities and views.

The view is really nice, service is wonderful definitely 10 out of 10, at 1830 we attended a party at the lobby, jack Xiong and butler Mia took us a wonderful picture. Nice experience! Hotel is connected to mrt which is convenient. The weather today is cloudy and the view at 96th floor is beautiful. We will definitely come visit again.

Beautiful scenery, amazing food, and a truly wonderful stay. I will definitely come back next time I visit Shenzhen. Highly recommended to anyone planning a trip here!

The St. Regis Shenzhen has a great view. The hotel staff are very attentive and welcoming. There are many restaurants nearby. The dedicated butlers, Jack Xiong and Eddie, provided exceptionally warm and attentive service, which I greatly appreciated. They proactively offered drinks and other services.

Best hotel and spa , hotel was clean and the service was impeccable