Avra Imperial Hotel

Esthetically pleasant place for complete relaxation. More suitable for families with children but also acceptable for couples or single travellers. Incredibly helpful and customers oriented staff - from receptionists to pool bar tender. Hotel is very clean, well cared. You can feel attention to every detail. Very good spa, I loved cosmetics they used. Highly recommend for your next vacation!

We had a great stay in the Avra Imperial... Luxury and comfort - everything you could need in a hotel!

Let's start with the positive ... the facilities are beautiful. Good central location - 20min away from great sightseeing and shops. Caters to Scandanavaians which are great people to vacation with - friendly and family oriented but not obnoxious. Also, a few good restaurants with great service around the corner from the hotel. Resort was very family-friendly. Now for the negative. Most staff members are rude. The service is poor at best. Feels like a 2-star resort. I'm writing this review while sitting in the lobby at the RITZ CARLTON in Cairo - the service is day and night. The service different is We are use to much better service. Pool is freezing - couldn't use it at all. Room was hot - called three times to fix the air conditioning but I just got attitude. The towel service is brutal - you need a card to retrieve and you are limited to one each. You have to go to the main building to pick-up and drop off your towels - so tacky.!! Overall I wouldn't return.

Beautiful hotel with nice rooms. Comfortable beds. Nice shower. Gorgeous pool area. Beach access. The location was great for going to Balos, Falssarna, and Elafonssi beaches. However, the food was disappointing. We stayed in 5 hotels throughout Greece, and the food was much better everywhere else. We also found the staff to be a bit unfriendly.

The weather in September in Crete is just right. I stayed at the hotel for 4 days and the weather was in the 80's.. warm and comfortable but not sweaty weather like in August. The hotel was packed. Nice hotel for young couples with small children. Many pools. We got the room with a private pool, it was nice but you really don't need it because there are pools all over the hotel. We loved the hotel and will visit again next year. There is staff everywhere, they speak all languages, very polite and always there to help you, morning buffets as well as lunch and dinner are amazing.

Modern hotel, clean excellent food highly recommended.

it was really very good stay,i will like to go agin,clean ,nice room.my room was with private swimiming pool,but they upgraded me more. good food.out side and inside swiming also wounderfull .

The hotel is beautiful, it has a lot of amazing amenities and the staff was also very welcoming and friendly. The swimming pool is beautiful and so is the beach calm and peaceful. Had a great romantic stay with my wife on our honeymoon. Would've loved to stay there longer.

Please for future guests it should be first come first served on pool chairs . People were going at 7 am and reserving putting towels on chairs and leaving .

It's a really busy hotel in the middle of nowhere. Noisiness and poor service throughout. Kids everywhere causing chaos. We had to wait ages to check in. Then there was nobody to help with our heavy bags, so we had to walk absolutely miles with them to the room, including stairs. It's a huge hotel. Room numbers go to 5 digits! The spa was unmanned, until someone returned to the desk after a ten minute wait. Then we found the water unusually cold. Plenty of things didn't work, and nobody around to help. Breakfast was a disaster, people fighting over tables because staff kept sitting new arrivals at already occupied tables. Food is plentiful and varied, but poor quality, breads too dry for example. All the doors to the outside area were locked except one making you feel trapped! Wifi doesn't work in the room or most of the corridors, had to go to reception. Look on google maps, the hotel complex is almost as big as the rest of the town around it. There really is nothing here. The design of the hotel is modern, with a couple of interesting touches, but it's cold sharp and characterless. Overall in summary, it's huge, staff don't care, and there is no form of personal service whatsoever. We are checking out and going elsewhere. We have no idea how it was rated so highly by others!