Hotel La Riviera de Atitlan

There’s so much potential here and unfortunately, the management has failed to meet it. Let’s start with the basics. People inevitably plan to sleep when they stay in a hotel. If the bed is por quality and uncomfortable, the rest of the accommodations fade in the background. I stay in hotels approximately 100 days a year. By far, this place has the most uncomfortable bed EVER. There’s no WiFI. How can a hotel nowadays not have internet? That’s a deal breaker for me too. Finally, the price, in comparison to nearby places is high in my opinion, even if the bed were better and if there was internet. The restaurant was good, a bit overpriced. The pool and other amenities looked nice but I didn’t try them out. I’ve stayed at six other hotels in Panajachel and now, my curiosity about the obnoxious olive green and turquoise monolithic towers by the lake has been quenched. I won’t be back.

El hotel le paso el tiempo porque le falta remodelación en casi todas sus áreas.

First, there is a difference between staying at the”hotel” and renting an apartment here. If you rent an apartment you are not allowed to use the kayaks,pool table, or ping pong. You cannot even pay to rent these items. Staff treats apartment guests awfully, constantly watching for infractions. You cannot drink your own beverages except in you room or on the “beach”. Now to the pool and Jacuzzis. Oh my goodness! They are so dirty. Not only is the water cloudy but there is visible dirt and hair in the water. The pool also has sun screen and debris in it. The problem is the children who run from the dirt beach to the jacuzzis and jump in with their shoes on. Impossible to keep the water clean really. Just gross. Totally gross.

Never been treated so poorly by the entire staff of a hotel before in all of our years of travel. Excluded us from using everything from the pool table at the restaurant where we were paying to eat, to the kayaks where we were paying to stay with a view of them from our deck (we even offered to pay extra to rent them and answer was firm NO), also kicked out the trampoline when it was only my husband and I sitting in it while watching our 2 year old daughter walk around in it. There was no one else staying here, the place was empty so it wasn't an issue of space or availability.... our sweet daughter was so sad and disappointed. So incredibly rude!!!! It's a wonder it hasn't closed down. Epic Fail !!!! What a waste of a beautiful spot.

Bad personal service, excellent view and good food

Lake sight was great and also the room conditions was very good. The bad things were some facilities that are not in a good condition like the gym and the wet sauna.

Amabilidad del personal y buen servicio. Las instalaciones del hotel estaban bien y todo estaba limpio

The grounds were neat and very well kept and the room had an incomparable view of the lake. The staff was courteous but had to say (by hotel policy) I was not a "hotel guest". I stayed in what seems to be an apartment (in their building) owned privately and consequently, was not allowed to use the kayaks or even pay a fee to use them. The front desk young lady, who was very kind with her words, literally said that by company policy these were for hotel guests only. I certainly understand the that I was not directly giving the hotel business by booking a privately owned apartment but there should be a different way of handling little matters like these. We even chose to to have breakfast the nest day because it felt as we were going to be treated differently with all the service. The place was private, quiet, just as we were looking for and although the room was great, had a stable wifi connection and a spectacular panoramic view of the lake, I will certainly consider a return.

The gardens, the employees, the clean rooms! Nice place to Relax!

Very bad experience, no AC on the rooms, neither Wi Fi In the rooms, very expensive for the things you get. You can not make calls inside the room, no shampoo in the bath. To make a reservation is so complicate, first because the hotel doesn’t have a 1 800 number to make the reservation, you can’t make the reservation online, you have to call and transfer some money to an account that they give you. At the time of check out they charge me one towel because my wife left some of her hair color on it, and they said it is not posible to take it off, even know we have done it in our home. Bad way of handling things.