Smartflats - Central Antwerp

The location is great, just a walk away to central station, and just a step away to shops and restaurants. We had 2 rooms with 2 bathroom. We got big space for more than 4 person. In the living room also have a sofa bed. For all is great

We got no heater, only in the bathroom is running. We already complaining to the management, but still there is no solution. We tryin to restart but still not working.

Great central location but couple of issues - lights in bathroom didn't work, there was a massive ridge in the middle of the floor (trip hazard) & the fridge was not working - in fact it was running very hot & there was a burning smell in the unit (plastic was warping inside fridge around light) - a clear fire risk. When informed Smartflats simply thanked us for the info & made no attempt. to remedy or compensate. Poor service as we rented the apartment to prepare our own food & were limited.

Hello, I’m trying to figure out my situation and I hope I will get some help from booking.com so far I tried to solve the situation with Smartflats but without any result. The thing is I’m asking for a refund since we have found bedbugs in the sheets, the floors were dirty and sticky and generally it was pretty dodgy place. I did not feel safe there. I was there with my 3 small kids so it wasn’t the best solution unfortunately. I have the videos of bedbug I can share. Smartflats’s doesn’t recognize any mistakes and is not willing to refund d me fully or partially.

the central location and the space

we have lodged a complaint for a full refund on our stay and compensation due to the fact the whole trip was ruined due to no heating or hot water during the entire stay! lack of contact and updates were a real problem and the communal areas could have been cleaner, a horrible smell in the lift wasn’t great. We will await on hearing an outcome, fault has already been admitted.

beaux volumes mais pas aussi sexy que sur les photos (pas de balcon) malgré choix version luxe impossible de se servir de la tv

The apartment was very modern, clean and spacious.

I booked the penthouse with a big terrace. When we got there, there was no penthouse and no terrace. I checked my email confirmation, so I’m sure they lied to me. Also, the internet was not working, and I kept sending messages on the chat, that was suppose to be helping. They were online and reading all the messages, but zero reply. I really needed the wifi to work. This made me really upset.

The location is at the central so easy to move around

The entrance stunk of sewage and it was very dirty. Stairs are also very dirty and dark. The people living there were also playing loud music at night. There was no WiFi in the apartment as it was written in the website. During the check-in day, we still did not receive the apartment number that we were assigned to. We tried calling but no one picked up. We stayed outside for 2 hours waiting and finally booking.com assisted. Terrible communication and no customer service available from this company owning the apartment. If you have a problem, you can’t reach anyone. I will not be returning here again .

De lokatie van het appartement is top. Het is een prachtig appartement met heel veel licht. Bedden waren netjes gemaakt. Wij waren echter niet tevreden over de netheid van de keuken en de gangen.

Filthy, greasy on the floors, which stuck underneath our shoes . Rats on the balconny and even one inside the apt.. Dishwaser was out of order. The equipment for dishes was lacking. Dusty and badly cleaned on arrival. No one from the staff called back, when we contacted them. Bed bugs , we were severely bitten all over . Overall a disgrace and far away from what one should expect of a 4 star hotel.