Smartflats - Central Antwerp

The location, very close to central station.

There was a problem in the whole building with the plumbing and they didn't call us not even once to inform us on the matter. After our repetitive calls and our suggestion, and a long waiting until next day in the afternoon, they moved us to another location which had a structural problem (a crack from the 3rd floor extending to the 1st). Also the smell of raw meat and the stickiness from the entrance until the elevator (there's a food service store on the ground floor - obviously they share the entrance for the products) were unbearable.

The flat itself was clean, and the location was very good. Public transport and plenty of shops nearby. Spacious flat and ok equipped for our short stay.

The staircase and lift were extremely dirty. Instructions about entry to the flat itself were a bit unclear. Expected a key in the keybox until we realised it's a keypad on the door. The sleep couch in the living room was not very comfortable.

Location is very strategic and it has elevator for access to higher floors.

The Wi-Fi only worked for the 1st day (I stayed there for five days), and the TV did not work since we arrived. Management staff constantly repeating the same answer and promises but did not do anything to solve the problem. Very disappointing customer service.

The apartments itself were great, though a few things like the fridge weren’t working

The hall and the stairs to the apartments were very dirty and smelly

Although the property boasts a perfect location, ample space, and fantastic views, our stay was marred by numerous issues that made it quite challenging. Despite reaching out to The Smartflats Team via telephone and WhatsApp, none of the issues were addressed during our stay. 1. The internet connection was non-functional throughout our three-night stay. 2. We requested a change to our door access code due to security concerns, as our neighbors had the same code, compromising our safety and privacy. Additionally, the neighboring guests inadvertently entered our property. 3. A foul odor emanated from the shower. 4. The TV remote control was missing. 5. Essential bathroom amenities such as shower and hand wash utensils were depleted. 6. Numerous stains were present around many door knobs and light switches. 7. Kitchen cupboard and fridge doors exhibited a sticky residue. 8. The building entrance and elevator were significantly dirty and emitted unpleasant odors. 8. The doorknob to the sleeping room was broken. 9. Both the balcony door and the window in the sleeping room were dysfunctional and did not close properly. Had they addressed at least some of these issues, I would highly recommend the property due to its fantastic view and proximity to the central train station.

La ubicación

I rented the apartment for 3 weeks straight, and the 3 weeks I was without heat, without internet which prevented me from working. It was a complete disaster, the number they put at the service of the. Customer never responds, writes an email to tell them to solve the issue. Heat and internet, but never respond If you are going to rent here, think twice, imagine if you live with children and if there is no heating they would have a hard time.

Only location

not enough clean, refrigator is not working, there isnt washing machine..there isnt hair dryer..there isnt internet password so we arent use it…there isnt secondary cable so we didnt watch tv..and there isnt remote control for tv also..