L'Alcazar

Location molto bella, personale molto collaborativo, posizione favorevole in quanto vicinissima alla medina, buona la colazione.

L'illuminazione della stanza troppo carente.

Alles

Niets

Location.

We booked a beautiful room via booking.com, but when we arrived we were shown to a very dirty room, split over two floor; there was a very tight spiral staircase that led down to a dark, poorly ventilated and therefore extremely damp room that has a strong smell of urine. The bed was jammed right next to the openable window, which we had to ask hotel staff to pull away since there was no air whatsoever. The room was advertised as air conditioned, but it was only in the upstairs mezzanine level and didn’t reach downstairs. The bathroom had an openable and thin door to the corridor outside, so lots of foot traffic whilst on the loo. On top of that, the whole room was filthy with stains across the floor, dust literally everywhere and dirt and grime in the corners. There were also bugs all around the room and bathroom. Not clean at all. It was disgusting and we barely slept. I have asthma and suffered a great deal from the conditions of the room. We spoke to staff both upon arrival and the next morning. Both times they said nothing could be done and it that it was an issue with booking.com and that they have had it several times.(ie, they are totally aware of the problem and are still advertising the room at full market price despite several complaints). Even if that is the case, the room was not in a good state to market at any price

Gute Lage, sehr nettes Personal, schöner Innenhof und toller Ausblick über die Medina. Sauber und frisches Frühstück. Wir haben uns sehr wohl gefühlt.

Frühstückstisch ein wenig klein, Personal kümmert sich umgehend falls etwas nicht passt

Struttura molto bella, staff molto gentile e atmosfera molto rilassante

Mi é piaciuto tutto. Le camere sono piccole, ma accoglienti

De uitzonderlijke gastvrijheid. Vanaf het eerste moment voel je je welkom, met een authentieke Marokkaanse ontvangst en een glas thee. Een buitengewoon prettige ervaring die ik iedereen van harte aanbeveel.

Er is niets aan te merken; alles was tot in de puntjes verzorgd. Ga zo door.