Hilton Vacation Club Eilan Resort & Spa San Antonio

הבריכה והמרפסת הציבורית סה"כ מלון ממש מומלץ עם ילדים

המוות היה לא תמיד נעים לא הסכימו לנקות את החדר

Very disappointing experience for what is supposed to be a luxury hotel brand. At checkout, the hotel charged the full amount for my entire week stay and clearly explained that the previous pending holds on my card would be released. However, almost 2–3 days after I had already left the hotel, they charged ANOTHER $2,000 to my card without authorization. At this point, there are approximately $4,000 in extra charges connected to my account between “temporary holds” and additional charges made after checkout. What is most concerning is not only the amount, but the lack of proper resolution and the fact that the hotel still appears to have unrestricted access to continue charging my card even after my stay had already been fully paid and closed. This situation is extremely stressful and unacceptable, especially coming from a hotel chain that presents itself as high-end and professional. I truly expected much better customer service, transparency, and financial handling.

Very clean adventures polite I loved it

N/A

Great rooms

This property is trash when I tell you trash it’s trash plesse stay away not only will the run your card and take your money but it’s not a resort i have about 12 million followers on tiktok I will be posting the disgusting sites of this hotel

Customer service took advantage and kept my money

Outside of hotel looks nice

Rooms are not 4 star quality. 3 Star at Best. Not worth it.

Lots to offer

All construction going on