Bluegreen Vacations Eilan Hotel and Spa, an Ascend Collection Resort

My room had an odor and there was hair left in the shower and bathroom floors.

Nice pool but lots of roaches around pool at night.

Bathroom lighting was dim. Hard to apply good makeup

Everything

The staff were courteous and the lobby is lavish. I enjoyed the location of the hotel very quiet. Very close to the shops and resturants.

The pillows give you a neck pain, no flat pillows.

Restaurant don’t has food until 5pm

I liked the staff, the cleanliness of the hotel, the pool was nice as well.

My son and I could hear some loud banging throughout the night. I did not get much sleep.

I enjoyed the environment. The proximity of the bars and restaurants nearby was nice. The hotel is visually nice. Even during an overcast/rainy weekend you can still see the beauty of the area. The construction nearby was obviously outside of their control.

The check in process starts at 4pm. We had to wait a bit which is understandable. We were told the cleaning staff were running behind. All of which is ok. What I did not like was the room was not cleaned. The tile/marble had stains and spots from previous spills. It was clear they did not mop the floors in the bathroom/restroom area. There was blue painters tape left in certain areas on the ceiling. With a strict 10am check-out time and check-in beginning at 4pm, I would not have expected the room to not have been cleaned properly. If running behind required cutting corners, then the room should not have been made available. Transparency and an extended wait or raincheck would have been better. They may have been short staffed. It did not appear that they were on same page.