Sandy Haven Resort

Cozy and central

We stayed at the property for a week in June. Let's start with the good. SH staff is exceptional, professional, friendly, and more than the ownership deserves. They did their absolute best under the circumstances. Special shout out to Edward, Ron, Raffie, Chantal, and Keon, but the entire staff was awesome. Ownership needs to step up their game as far as property maintenance. Especially considering the price point. During our previous stays in 2017 and 2018 the property was immaculate and fresh. Today, it is worn down. Issues with the room(s). We arrived to a room with no AC in the middle of June. One of the double sinks was not operating correctly. Once Edward, the front desk attendant, managed to resolve the issue with the AC, we discovered that while it was functioning it would not adjust. The room quickly became the artic tundra. No hot water as the hotel was waiting on a gas delivery that day. Hot water was either non existent or inconsistent throughout our stay. Day 2. Ron was kind enough to upgrade us to an ocean front room! He was attentive to our issues and incredibly responsive. Room upgrade. Wifi on the TV was a constant struggle when it worked. The door did not have a door knob, so opening/closing and locking the door was another struggle. The AC while functioning leaked causing a bubble in the paint that eventually exploded all over my bed. The ocean front view was blocked by unkempt trees (so glad i didn't actually pay for it).

Didn't have breakfast. The fact that after paying the amount for the room and not having decent complementary breakfast, we checked out, got breakfast at burger King and went on to Princess Grand

Fix the amenities, pool, tub, bar, beach seats. A lot is need as we can't say we were satisfied with the offerings

This was my first trip to Jamaica; therefore, I have no comparisons with other hotels. My stay was also during the off-season, so I do not know what would have been different. The staff were friendly and willing to address any concerns. I'm not a pessimistic, nitpicking individual, and I did not go looking for deficiencies or for everything to be as accommodating as in the U.S. I went to Negri and Sandy Haven Resort to enjoy the experience, my friends, and have a relaxing vacation. That is exactly what I did! I hope to return.

I recently completed my third stay at Sandy Haven, and while I’ve had great experiences in the past, this visit was unfortunately disappointing. Previously, beach security—especially Sinclair—helped ensure a peaceful environment by minimizing harassment from vendors. This time, we were repeatedly approached while relaxing on the beach, and a simple “no thank you” was often not enough. It disrupted what should have been a relaxing experience. Additionally, the included continental breakfast with mimosas was only fully available on three of my six days. No champagne was available on the other days, and no alternatives were offered. While most staff were friendly, a few seemed disinterested or unhelpful when responding to basic questions. I understand it’s off-season, but the overall service felt below the usual standard I’ve come to expect. I appreciate the experiences I’ve had at Sandy Haven and hope this feedback helps improve future guest stays.

It was a fun getaway!

Love the location and the staff is wonderful! Cons...toilet didn't flush and shower was basically a trickle of water. (Friends there at same time did not have this problem)

It was a lovely resort. could use a little TLC deck area boards are rotted. Friendly staff