The Malvern

Staff very polite and helpful.

Bedroom too warm overnight. Air-conditioning noisy.

Evening meals, quality and service were very good; breakfasts were good but items on buffet were not replenished regularly enough

For a supposedly executive room, the bed was average size and the room was not large with very little shelf space for clothing, felt we were ripped off and would have had a similar or better room at a budget hotel (Premier Inn) fo half the price.

So clean and friendly

Nothing

Spa facilities excellent and staff really friendly and helpful especially within restaurant at breakfast. Rooms good size and in good condition.

Issue with shower throughout stay, could never get a hot shower even though basin tap hot! Final night the TV was stuck 'ON' and Remote would not respond. Had to go down to reception for assistance who could only help by telling me to reach over the top of the TV to find an 'ON/OFF' switch!

Location Comfortable bed

Bathroom was grubby-coffee on tiles, dust on floor, damp/mould on paint work & build up of hair/dirt on door hinges-not enough attention to detail paid to cleaning as you would expect for price of room Unable to use spa facilities as communication from staff about this was confusing -one sent us to the spa, spa staff directed us to the website which showed no availability, then no spa staff present to book with, information about opening times unclear

Close to everything, restaurant was great

Tea and coffee in room so old fashioned Instant Coffee was very stale

Staff were so kind and helpful

Nothing

Spa facilities

Nothing