The Malvern

The Malvern was beautiful and felt relaxing as soon as you walked in the door, it was clean and elegant. The rooms were a good size and all the staff were super friendly and very helpful!

There was only a couple of things I think would have made the stay better…there were no sockets by the beds to plug in devices and phones. Also, myself and friend found the beds very uncomfortable, when you suffer with back/hip problems the beds were far to hard, used to having memory foam at home that helps with this. Think older customers would find the same

So relaxing, staff are so friendly

Spa whole aay. Top notch facial with the bonus of a head massage from Natalia, nice ambiance. ALL team members friendly and attentive to my every need. Tasty salmon eggs benedict for lunch, decent coffee. Value wise OK as had 45 min treatment, £15 for lunch and £10 off Elemis. Pool was a little cooler than usual, as there was a fault. Poolside inside very busy from 3pm, cool cloudier day. I'd always choose the a.m. if going for half a day.

Pool is lovely. Very warm. Room was quiet. Breakfast was good.

Position of hotel on an industrial estate. This isn't clear on the description. Also if you are not there for a spa day there is no comfortable lounge bar to get a drink during the day. We had to wait for our room in the 'grand lounge' where we were the only people dressed in outdoor clothes. Everyone else was in robes and flip flops. My husband felt a bit uncomfortable. We could see people having pedicures and foot massages. Don't think it's clear in the description that this is a 'spa' hotel and not really for people to stay just for a visit to Malvern ( we were going to a show). The availability of plug sockets in the room was dire. There was a double plug behind one bedside cabinet but the phone and lamp were plugged in there ( had to pull the phone out). The other side had one single socket which was unusable as it was for a round prong plug. Definitely room for improvement.

Always amazing hospitality

Clean and friendly

Had to cancel lift not operational

Lift not werking

It was two years since we were here and we noted some improvements in the facilities around the pool and spa areas. It’s clear the hotel has invested in the property. The bedroom we had was refurbished and was tasteful in decor. Everything worked ! However still only small tv on the wall shame it wasn’t upgraded to a larger flat screen ….

Since our last stay the menu got changed in the restaurant. Personally we felt the food choice somewhat strange not haute cuisine and not pub style somewhere in the middle and not quite there Felt quality not there and was disappointed. Quite pricey too.

Spa, room and breakfast good, staff very pleasant.

Location, not what we expected, an industrial estate. This should be reflected within the hotel details so that the booker is fully informed.