The Malvern

TV in room doesn’t work No hot water Lift broken Generally feels like Fawlty towers 1980!!!

See above

friendliness of the staff

Evening meal

The whole space & spa was stunning, spacious & generally beautiful. The staff were absolutely amazing & could not do enough to make our stay as comfortable as possible.

There wasn’t anything aside from when we went for late night walks, requires a night staff to allow us entry again so felt maybe a key card to gain access would be better however this is minor as we loved our stay so much.

Clean room and communal areas. Loved the pool and the pod. The Spa was very clean.

Some parts looked a bit old.

Beautiful location, decor and styling are wonderful. Very clean, tidy with a relaxing atmosphere. The staff were all friendly, welcoming and attentive. Fabulous food served at the restaurant and priced well. Wonderful spa facilities, four clean and tidy sauna/steam rooms to choose from and a stunning indoor/outdoor pool, especially in the evening.

Unfortunately it wasn’t the staff, food or facilities that slightly let down our stay but some of the other guests! Very entitled, miserable and just downright rude especially to the staff.

Love the Malvern

Again a brilliant place to stay, can’t fault anything really, slight issue with the air con in our room , was sorted while we where out, excellent

Nothing

Staff were amazing smiling helpful

Lift was still broken and that's was six months ago we last visited BUT our large case was carried all the way up for us - thank you