The Malvern

Breakfast was a little slow coming out and the muffins were a little tough and the coffee was awful

Nicer coffee, lighting in the bedroom wasn’t make up friendly , the Vietnamese Waitress in the restaurant for the evening meal was really good, the shin of beef was too salty and needed some green veg. Pool staff were fab and pool was lovely. Check in was a little long winded and we got there for 12 to enjoy facilities before check in at 3 and there was a point where they told us we weren’t able to use the facilities until after 3, which wouldn’t have been good, managed to persuade them to let us in which was a little daft

Helpful, very spa led. People at breakfast in dressing gowns.

Too spa led and didn't advertise this, the hotel is an add on the spa is more like a sports centre, busy with locals, restaurant and bar are in the same area as the treatment room. Very uncomfortable if not going for spa day but wanting the option.

The spa facilities, the food and professionalism of all the staff was at a high level. Everywhere was very clean and tidy. Car parking facility was great too.

My husband and I found the bed and pillows were incredibly uncomfortable causing us both to have a very poor sleep and bad backs. This was such a shame as every other aspect of the stay was perfect.

We recently had an overnight stay at our favourite Spa. There were unfortunately, a few negative things on this particular stay over. Our room was cold on arrival, we tried to sort the heating out but couldn't fathom out the controls, I phoned reception and they said heatings on a timer but unfortunately the towel rail didn't come on at all. In the spa reception are 2 ladies toilets which smelt of urine, when I lifted the toilet lids they were stained a horrible yellow, which can only be old urine! One last negative was our massages we had, again the rooms were unfortunately cold making it hard to relax. I had Millie for my massage which was mainly good except she kept catching me with her nails.

Spa but very dirty not kept to a high standard

Breakfast not good. Porridge served up not cooked Very greasy cooked breakfast

Loved the pool and the spa reception. Staff were all amazing too, especially Michelle who went above and beyond and was so happy and friendly

Could do with a bit of TLC in the pool area