Hotel Palia Sa Coma Playa

View was spectacular food was good location spot on

Bed was a back breaker

Room comfort The room was nice and spacious

Unfortunately where do I Start. My wife is disabled and cannot do stairs. Our room was close to the elevator and we had a disabled room with grab rail etc which was great, however half way through our holiday the elevator broke down (I understand no one's fault) but this was promised to be fixed and wasn't so my wife was forced to walk the distance of the hotel to get to the other elevator The disabled grab rail for the toilet cam away from the wall and wasn't fixed so my wife struggled getting off the toilet which is a basic human right Unfortunately the food was awful. I have eaten all over the world and by Spanish standards would not expect what we had. The food was repetitive and cold alot of the time. We ended up eating out 3 or 4 nights of our holiday which meant my wife was confined to the room which wasn't ideal My daughter had toast one morning with mould on the bread. Lastly which really was disappointing- I had permission to take food to my room from the reception which was great however the head chef took the note off me half way through the holiday and said I wasn't allowed to take food up to the room or with a tray which I had to carry the food with a tray and a small child in the other arm as well whilst my disabled wife remained in the room I carried on taking food to my room regardless of this problem See photos would like compensation for my wife's sake if nothing else

Th staff were good and helpful. We had an ocean view with balcony which was good as we could sit out and relax some days before dinner. The area was good as we had a car to go to some attractions. The local bus service was good also.

The food was fairly good with plenty choice, although lots of flies on the food itself. The desserts were the same for lunch and dinner and very repetitive each day. For the 10 days of our stay, it was the same every day. At one point they ran out of ice cream for several days. As this was our first all-inclusive hotel stay it did not live up to our expectations. We did not expect our drinks to be served in small paper cups i.e., beers or cocktails and was not what we would expect from a 4-star hotel. The choice of cocktails was also very limited, and the Mojitos were loaded with sugar. We went to other hotels to get a nice cocktail in a nice glass, served properly with fresh fruit. Our room decor was not pleasing. Really need some TLC. The door cabinet on the fridge came off on the first day I open the fridge. Curtains stained and coming off their hooks. The entertainment was limited and only decent on a couple of evenings. There were no games, like a pool table to do inside when it rained. In fact, we found ourselves bored as locally the only option seemed to be a walk along the promenade, the beach or a game of pool. There was a karaoke bar locally which stayed open late. At 11pm the bar was closed; lights were turned off I assume this is normal at all-inclusive hotels. The hotel pool was very cold, very few people used it. The sea was warmer.

Sea, pool, food, staff

Lack of umbrellas, squared umbrellas flying in the wind

the sea view

it was infested with flies, all over the food and drinks, hygiene when handling raw food and then other food the staff wore the same glove, nasty manager when we complained and told us to put up with it or leave.