Hideaway Inn Lenox

Beautiful room, friendly staff, lots of leaflets and games to keep us entertained. We slept excellently

The breakfast is a bit lacking. Pastries/bread could be higher quality and some healthier cereals/yogurts (less sugar!) would be appreciated

Very convenient location for walking to Lenox's restaurants. Generally easy parking. Great continental breakfast. Lovely staff. Bed could have been firmer. Walls are a little thin.

I have previously "reviewed" the stay but I will again provide information that may improve the process. I booked thru Expedia what I thought ( and Expedia probably thought was a stay at The Constance Hotel in Lenox. All communication from Expedia ( including pictures of The Constance) indicated I had a valid registration. The day before our first night's reservation I received a text from the Hotel. I did not question why the text requested to check-in at The Whitlock Hotel (I assumed it was for efficiency, as we have stayed at The Constance and it is not staffed 24/7). The two Hotels are within walking distance. At check-in the Hotel staff gave us a key for a room at The Whitlock. Immediately I asked for a refund. The Hotel clerk explained the process between Expedia and The Lenox Collection-- 3 hotels under one management was flawed. She blamed Expedia and after a few calls "found" a room at The Constance which resolved the issue. No where in any Expedia communication ( 4 emails) does it indicate we may not be staying where we believed we booked. In the future I will not be using Expedia to book any travel. BTW, After the resolution, I believe we stayed in the best room at The Constance and had a lovely stay with the exception of being awakened by a false fire alarm. Please do not ask again for a "survey" response as this is my second time responding...... We had a very nice stay, and next time will need to book directly not thru an intermediary.

Location is the best feature of the Whitlock and the staff is terrific. Very friendly, helpful and welcoming staff.The room was a great size for 2 friends.The ease of parking is also stellar.

We stayed at the Whitlock, not the Constance, all part of the Lenox Collection. It was great!

Weekdays you have to go to the Constance for the continental breakfast. It was mediocre.

Our room at the Dewey, one of the facilities in the Lenox Collection was decent. The AC worked well, the room was spacious and clean when we arrived.

The Lenox Collection does not provide daily service; you have to ask for it. However, you are not told this at check-in; you are given a one page set of instructions that has one sentence in the middle of the page stating that you can ask for daily service. However, when I called the front desk on three occasions after check-in, no one answered the phone; it went to voice mail. On the fourth call, it was answered and I asked for daily service. The next day we received service, but the following day we did not receive service and had to call again. Additionally, the kitchen facilities were a mess by the last day of our four day stay. There were no paper cups in which to make coffee, there was no ice -- the instructions should have indicated that if one uses the last bit of ice one should replenish the water in the ice maker -- and someone had warmed takeout Chinese food in the microwave which leaked all over the kitchen which was still something of a mess when we checked out.

Al momento del mio arrivo sono stato spostato in un' altra struttura che fa parte della catena, probabilmente per over booking. Quindi non posso giudicare il Constance

Le prenotazioni fatte mesi prima dovrebbero essere rispettate.

Beautiful inn. Nice staff. Good breakfast. Our room was very nice with a comfortable bed. However there was a bit of a musty odor in the room. Not overpowering, but each time we walked into the room it was noticeable. We spent a couple of hours lounging on the beautiful porch. We will definitely be back to this beautiful inn and town.