Hideaway Inn Lenox

I walked with a smile on my face, the woman at the desk never even looked up or acknowledge me in any way. I waited 8 minutes (thinking she sure had a lot of computer work to do) then a man walked in & she looked up right away and said can I help you to the man, I said you can help me because I’ve been here almost 10 minutes, she was very sullen & rude to me (gave us a horrible room!!). The room had spider webs in the corners & it was dusty. It was a very dark room painted hospital green. I expected a lot more from this hotel. I will never stay here again!! I don’t recommend this establishment.

Friendly staff and good breakfast.

Outside patio & fire pit sitting area very nice. Unfortunately no staff to operate the bar or fire pit. Inn close to walkable town store’s & restaurants. Mini split a/c was great & quiet. Breakfast staff very helpful and lots of coffee & choices - area kept clean.

Many small complaints, but the main problem that caused me to give a bad review is safety. The guest room doors only have one lock, which is on the handle and accessible from the outside. Anyone with a key (which could be anyone because the keys were easily accessible at the front desk) could enter the room. There was not an additional deadbolt or latch on the door. There also wasn’t a peephole in the door. This is unacceptable and made me feel very unsafe. I’ve never seen a hotel room door with just the lock on the door handle.

The location was perfect if you are going to Tanglewood. You can easily walk to restaurants and shops.

I thought the room was a bit sparse. There was enough room for a chair other than the desk chair provided. The service in the dining area during the morning was lacking.

Outside needs attention Dead leaves in yard and lot Asphalt path leading to parking .. very uneven raised /bulging areas …a challenge to navigate… could cause someone to fall.

Great location in a beautiful area. 5 minute walk into town lots of shops and bars. Although breakfast was described as continental it was extensive with lots of variety . Very nice and helpful staff

Not a thing

The common spaces are wonderful.

Nothing