Kawamotoya

Such a gorgeous place. We had great views of the mountains too from the windows. The kitchen is well equipped. Staff is the best - so helpful and prompt in their responses. We were there for 4 days (2 adults, 2 kids) and we also enjoyed in the family private onsen

Modern renovation of a traditional ryokan - Japanese chic with lots of added facilities that would make a longer stay enjoyable (mini kitchen, comfy bed on tatami, communal lounge/cinema room). Staff were friendly and take an interest in the guests. We were truly impressed.

It leans towards the pricier side for the winter season.

Very friendly and efficient service. The appartement was newly renovated and well furnished. Location is great to walk in the city and head to various restaurants. It is a 15mn walk to the main gondola though. The hotel provides a shuttle in the morning but none to return. We enjoyed the coffee shop on lobby level. It is a gaijin friendly venue

Black out curtains in the room are needed. The venue has cosy family private sento which we enjoyed yet no onsen.

The staff were welcoming and very helpful. The apartment was superb!

If they could better maintain the common washing machines/dryers, that'll make the stay perfect.

The room is incredibly cozy, modern and clean, elevated with an amazing view. Plenty of space with excellent amenities. Very nice cafe just downstairs as well as very helpful and friendly staff. Location is awesome too, walking distance to literally everywhere

The place is amazing—nothing I can complain about. However it does leans towards the pricier side

Kawamotoya is a beautiful hotel nestled in the heart of Nozawa Onsen. Due to an injury I sustained, I needed to move my trip out by 2 months - the staff happily assisted with this. On that note, that staff were excellent - always happy to help out and provide tips and pointers regarding things to do. Breakfast at Harding's cafe was good - the chef's happily swapped out bacon from the dishes and replaced it with salmon to assist with dietary requirements. Note that Kawamotoya has 2 private onsen's which are open 24 hours. This is what truly makes the stay special. I know that Japanese cultures values public bathing, but as a muslim where modesty is key, a private onsen allows one to still enjoy the experience without having to worry about any values being comprimised. Additional items we enjoyed: - The rooms were spacious and well equipped - The washing machines and dryers were free to use during the green season

Will only list 2 points which can potentially be improved upon: 1. Room service is scheduled every three days which can be a bit tricky if you're coming from a hotel with daily room service 2. Breakfast options are slightly limited - a la carte items are mainly savoury in nature, and guests are limited to one drink valued at 550 yen which can be a bit stifling (a hot chocolate is 600 yen)

Hardings the food was excellent

Brilliant modern renovation of a traditional ryokan - modern Japanese chic with lots of added facilities that would make a longer stay enjoyable (mini kitchen in the bedroom, communal lounge/cinema room with surround system off the lobby). Breakfast was great value and very, very tasty. Proper barista coffee too. Staff friendly and take an interest in the guests. We were truly impressed.

We could only find one restaurant open in town - if dinner had been available in the hotel, we'd have jumped at the chance.