ITC Grand Chola, a Luxury Collection Hotel, Chennai

We stayed at ITC Grand Chola over the weekend, and the experience was exceptional. My son frequently stays here with his wife and daughter, and this visit further reinforced the hotel’s reputation for outstanding hospitality. Every aspect of the service exceeded our expectations — from the courteous doormen and efficient reception team to the excellent F&B service, housekeeping, and laundry services. The professionalism, warmth, and attention to detail displayed by the staff were truly commendable. We had reserved two rooms, and I had casually mentioned that we were celebrating my son’s birthday during our stay. After dinner, we returned to find the room beautifully decorated with balloons and creative towel art, along with a thoughtfully arranged cake. It was a wonderful gesture that made the celebration even more special. Our sincere thanks to ITC Grand Chola for making our stay such a memorable and delightful experience.

A remarkable blend of sophistication and heartfelt service. Every aspect of the stay feels carefully crafted and memorable

The Restaurants are very good, especially the pizza place. (very expensive) The Breakfast was very rich in both western and Indian cuisine. I appreciate the use of marble in the entire property.

The whole building lacks natural light. Once you enter the building the only natural light you will see is after walking a very dark long corridor and it will be the window in your room. The age of the hotel is starting to show, a little bit rundown although its well maintained. The price of the hotel is high. there are alternatives which are at least 40% less in price and actually well worth it. you can just visit the place for the restaurants if you are really hyped about it.

Bon restaurant excellent petit déjeuner,bon équipement surtout la piscine .

Pas de très bon restaurant autour de l hôtel mais proche d une grande surface phoenix mall pour se restaurer en street food.

My stay at ITC Grand Chola was truly unforgettable. From the moment I arrived, I felt that this was not simply a hotel, but an entire world designed for comfort, beauty, and rest. The first thing that amazed me was the famous Avartana restaurant. I have never experienced food like this anywhere else in India. In my opinion, it deserves to stand alongside the finest French haute cuisine restaurants. Every dish felt like a work of art — creative, elegant, and deeply thoughtful. Even the desserts were extraordinary and unlike anything I had tasted before. The room itself was designed in a very interesting way. The air circulation felt natural and calming, and I had the impression that the architecture may have been inspired by principles of Vastu. The atmosphere inside the room was peaceful, balanced, and luxurious without feeling excessive. What also impressed me was the incredible attention to detail and abundance of amenities. There were plenty of towels, high-quality soaps, shampoos, creams, dental kits, and everything one could possibly need. Nothing ever felt limited or unavailable. The hotel staff were consistently warm, professional, and genuinely helpful while remaining respectful and unobtrusive. They create an atmosphere where you truly feel special and cared for. The hotel itself feels like a small city. There is a swimming pool, a fully equipped gym, sauna, indoor spa jacuzzi, and even an outdoor jacuzzi area where men and women can relax together. There are countless places to explore inside the property — cafés, dessert places, bars, lounges, and restaurants. I especially loved the café serving rich hot chocolate and ice cream. With so many culinary options, you almost do not want to leave the hotel until you have tried everything. Another thing I appreciated was how well the hotel combines Indian hospitality with international comfort. It fully matches high European standards while still preserving a uniquely Indian elegance and atmosphere. This is one of the rare places where luxury does not feel artificial. Instead, it feels generous, calm, and deeply welcoming. I would gladly return again.

Everything is top notch

Guest welcoming is not to the standards for 5 star hotel. No welcome drinks at reception, waited for hrs and reminded reception twice to send the welcome drinks to room.

I frequently come here for work. The food good and varied, the staff helpful, the gym good with lovely trainers, the Spa is relaxing and clean and the concierge is excellent. Ajay helped me get my suitcase fixed promptly and personally delivered it to me as well as getting shoppingfor me. Thank you!