Sofitel Agadir Thalassa Sea & Spa

We booked as part of a package holiday. The staff were all charming but the check in was the slowest I had ever experienced. The room was roomy and well appointed but the doors were permanently slamming all around us. I see others have commented on this. Our room was cleaned once whilst we were on the balcony and the cleaner let it slam repeatedly whilst going in and out for supplies- unnecessary. The food was good and the spa luxurious but the drinks ..wow ...£6.50 for a small bottle of local beer ..really? TIP go all inclusive if you can.

Pros: The hotel looks fabulous and we were upgraded to a suite which was spacious and very well furnished in modern styling. The pool areas are spacious and right by the beach where there are guest beds (if you can get one!) The two restaurants were excellent with good food, service and live music. We didn’t use the buffet restaurant as that not how we like to dine. Cons Service was very poor overall. Not the individual staff but the organisation. Breakfast was like a cattle market at times with dozens of tables not cleared and really challenging to get service. The staff were clearly overwhelmed. Buffet food not replenished, cutlery and crockery shortages. Service to the room was also poor especially in the first few days. Clean towels not resupplied, Mini bar not restocked etc. It did improve after complaints. Poolside sunbeds were also an issue with guests competing to put towels out before breakfast and in some cases leaving them empty for hours. There was even a verbal fight over one bed! Not five star at all. The Spa was ok but as a guest you have to pay 300 MADs (£24) to use the pool! Again service poor having to ask repeatedly for towels. Overall 4/5 star hotel, 2/3 star service (except the restaurants).

We have just returned from a week at this hotel, the hotel is very clean and nicely designed and the food was very good we dined in all areas and enjoyed what we had. What lets this hotel down considering its a good well known chain is the service at breakfast and in general, which was dreadful, the staff took ages to do anything often forgot, when we sat down no tea or coffee offered at breakfast when it came hot water was luke warm. one day a juice was spilt on the floor but its a case of anyone in a suit is far too important to even start to clean it up so it sits there until someone comes to clean it!!! i mean you have to ask how that can be ok, i mentioned to the girl on the entrance who said someones coming - it was just beneath her and the cashier chap to do anything about it. Pool service not great you have to keep trying to find a member of staff theres always lots of staff hovering around the bar area chatting but not many actually doing much.Ordered a pizza it came cold i mentioned to the waiter he just said sorry and walked off no offer to sort it out. ( this is lack of training on how to resolve issues!) Reception staff also were a mix of just seeming unbothered on the whole and apart from the restaurants at dinner( where the staff were very good) that was generally the theme, too laid back , no-one seemed to want to do much. I dont blame the staff i blame the management and the F&B manager needs to get down to breakfast and see the chaos for himself, tables left uncleared and still left long after breakfast has finished.. just a complete mess, so many people were just getting fed up with it. it seems management at this hotel management hide away in offices are not really looking at whats going on. It was our 4th trip to agadir over the years & 1st time in this hotel, but i wouldnt return to it as it was dissapointing...there are so many places we can go for the same money, eygpt offers superb service everytime. Hotel management really need to shape up on this one they can only be held accountable for how lacking it is. train the staff!

Loved this hotel. I have stayed in many holiday 5* hotels/resorts including Dubai and the Ritz hotel in London but this is the best. Very clean, beautiful well kept grounds, the food is amazing and tastiest of all previous hotels, staff non intrusive and finally the communal spaces such as the bar and reception are both elite and cosy. Will definitely return for a luxury restful week.

We spent a week in a very comfortable upper floor Junior Sea View Suite. From our welcome to our departure we were impressed by the people, whose constant service culture was impressive. Nothing was too much trouble. The consistency in their training was self evident. The food on offer in all 3 comfortable restaurants we found to be of exceptional quality and lovely variety. The discreet musical entertainment in each venue was varied, charming and enjoyable. The artists joyful enthusiasm throughout their performances made for our enjoyment. We enjoyed regular safe walks along the Corniche during both days and evenings. We walked along the sand too. Most of the week the sea was rough with Atlantic rollers providing an added spectacle to the kilometres of sand and sweep of Agadir bay. Our time in the Marina at the end of our 5km walks each way was topped by the delicious ice cream and friendly service at the long established Oliveri cafe. There are many superlatives about our stay at the Sofitel Thalassa, and the people particularly provided such pleasing service and hospitality. The well maintained pool areas, and attractive gardens added to our relaxation, whilst the impeccable cleanliness of the public facilities were enhanced by the fragrant evening log fires. The pleasing ingredients were combined in such a way that the overall recipe was perfect for us. Thank you for providing such pleasure. Our outstanding room maid Fatima ?Zahari was efficient, helpful and in our opinion has so much more to offer your business as hopefully she fulfills her ambition to progress to more senior administrative duties in management. We had a holiday we shall always remember.

We had a wonderful stay here. The staff in the reception and the spa were very accommodating as we had lots of questions. Food and service in the tapas restaurant and the international buffet were excellent. Buffet breakfast was delicious and shout out to our waiter for regularly checking in and refilling the coffee orders. Great experience would highly recommend.

Just back from a fabulous stay in the hotel for 4 nights, food, staff, spa and room were all exceptional. Really enjoyed our girls weekend away. The breakfast was exceptional and staff made us the best flat whites in Morocco. The breakfast had lots of choice and tasted great. We ate in the hotel in each of the restaurants and all were fantastic. I would highly recommend this hotel for a girls long weekend away.

We chose Laplage Restaurant to celebrate our wedding anniversary during lunch, and the experience was truly exceptional. The location is outstanding, right by the sea, offering a breathtaking view and an elegant, relaxing atmosphere. Despite its popularity, the noise level was perfectly comfortable, allowing us to enjoy a calm and intimate dining experience. The food was delicious, beautifully presented, and full of flavor. The entire team was professional, attentive, and genuinely welcoming. The restaurant was immaculately clean, with great attention to hygiene and overall presentation. In terms of value, the quality of the food, service, and setting fully justified the experience. A special mention goes to Mohamed Baskar for his warm hospitality and outstanding attention to detail. When our young child became upset, he thoughtfully offered toys to comfort him a refined gesture that reflects true excellence in service. We also had the opportunity to take beautiful souvenir photos, making this lunch celebration even more memorable. A remarkable dining experience that we highly recommend and look forward to experiencing again.

I was staying at the hotel next door but came here to use the spa and pool. Lovely spa and great facial. Very helpful receptionist, Sara. My mum had her hair done twice by Said who was brilliant too!

The hotel has a great location and the property itself is nice, but the overall experience was let down by several service issues. Staff seemed to lack proper training, and the buffet food was disappointing. We even noticed that the roast chicken from the previous day appeared to be reused with sauces added, which raised concerns about freshness. Room service was also below expectations — we had to repeatedly request basic items like water. The room was clean, but there were no coffee refills or water provided without calling reception multiple times. Additionally, the room was quite noisy, as we could clearly hear people walking in the room above. The spa is not worth the money! This hotel has potential, but the service and food standards need significant improvement.