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6.6 / 10 Guest Rating

Artotel TS Suites Surabaya

Jl Hayam Wuruk No 6, 6, Surabaya, East Java, 60242, Surabaya, ID

Artotel TS Suites Surabaya - main view

About the Property

Luxurious Amenities
Pamper yourself with onsite massages or enjoy recreation amenities at the fitness center.

Elegant Dining Options
Enjoy a meal at the restaurant, or have room service while quenching your thirst at the bar/lounge.

Convenient Services
Benefit from complimentary wireless internet, concierge services, and a business center.

To experience luxury and convenience in the heart of Surabaya, book your stay at Artotel TS Suites Surabaya today.

Facilities & Amenities

Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Elevator
Fitness facilities
Free airport transportation
Gift shops or newsstand

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

No pets and no service animals are allowed at this property. Cashless payment methods are available for all transactions.

Check Room Availability

1 night · 2 adults

Available Rooms

CEO Suite - Photo 1
CEO Suite - Photo 2
CEO Suite - Photo 3
CEO Suite - Photo 4
CEO Suite - Photo 5
CEO Suite - Photo 6
CEO Suite - Photo 7
CEO Suite - Photo 8
CEO Suite - Photo 9
1/9

CEO Suite

1 King Bed1615 sq feet Layout - Dining area and sitting areaInternet - Free WiFi Entertainment - 42-inch LED TV with cable channelsFood & Drink - Kitchen with refrigerator, microwave, electric kettle, and dining tableSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, separate bathtub and shower, slippers, and free toiletriesPractical - Desk, iron/ironing board (on request), and wardrobe or closetComfort - Air conditioning and daily housekeepingNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-Smoking

150 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
MinibarAir conditioningRefrigeratorDeskMicrowavePrivate bathroom

Suite CEO

Non-refundable
Breakfast Included
20% OFF$163.81

$131.05

Includes taxes & fees
Studio 40 King - Photo 1
Studio 40 King - Photo 2
Studio 40 King - Photo 3
1/3

Studio 40 King

1 King Bed431 sq feet Layout - Bedroom Internet - Free WiFi Entertainment - 32-inch LED TV with cable channelsFood & Drink - Electric kettle, minibar (fees may apply), room service, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, separate bathtub and shower, slippers, and free toiletriesPractical - Desk, iron/ironing board (on request), and wardrobe or closetComfort - Air conditioning and daily housekeepingNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-Smoking

40 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
MinibarAir conditioningDeskPrivate bathroomSlippersElectric kettle

Studio 40 King

Non-refundable
Room Only
20% OFF$62.47

$49.98

Includes taxes & fees

Studio 40 King

Non-refundable
Breakfast Included
20% OFF$68.01

$54.41

Includes taxes & fees
Studio 40 Twin - Photo 1
Studio 40 Twin - Photo 2
1/2

Studio 40 Twin

1 Twin Bed431 sq feet Layout - Bedroom Internet - Free WiFi Entertainment - 32-inch LED TV with cable channelsFood & Drink - Electric kettle, minibar (fees may apply), room service, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, separate bathtub and shower, slippers, and free toiletriesPractical - Desk, iron/ironing board (on request), and wardrobe or closetComfort - Air conditioning and daily housekeepingNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-Smoking

40 m2
Sleeps 2
1 Twin bed (90-99 cm wide)
Amenities
MinibarAir conditioningDeskPrivate bathroomSlippersElectric kettle

Studio 40 Twin

Non-refundable
Room Only
20% OFF$59.76

$47.81

Includes taxes & fees

Studio 40 Twin

Non-refundable
Breakfast Included
20% OFF$66.8

$53.44

Includes taxes & fees
Prominent Suite - Photo 1
Prominent Suite - Photo 2
Prominent Suite - Photo 3
Prominent Suite - Photo 4
Prominent Suite - Photo 5
Prominent Suite - Photo 6
Prominent Suite - Photo 7
Prominent Suite - Photo 8
Prominent Suite - Photo 9
Prominent Suite - Photo 10
Prominent Suite - Photo 11
Prominent Suite - Photo 12
Prominent Suite - Photo 13
Prominent Suite - Photo 14
Prominent Suite - Photo 15
1/15

Prominent Suite

1 King Bed and 1 Twin Bed1615 sq feet Layout - Dining area and sitting areaInternet - Free WiFi Entertainment - 42-inch LED TV with cable channelsFood & Drink - Kitchen with refrigerator, microwave, electric kettle, and dining tableSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, separate bathtub and shower, slippers, and free toiletriesPractical - Desk, iron/ironing board (on request), and wardrobe or closetComfort - Air conditioning and daily housekeepingNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-Smoking

150 m2
Sleeps 2
1 King bed (151-180 cm wide)
1 Twin bed (90-99 cm wide)
Amenities
MinibarAir conditioningRefrigeratorDeskMicrowavePrivate bathroom

Prominent Suite

Non-refundable
Breakfast Included
20% OFF$157.11

$125.69

Includes taxes & fees

Guest Reviews

6.6
Good97 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the good location.

Categories

Cleanliness5.4
Service7.9
Location7.9
Room Quality6.9
Amenities6.9
Value for Money5.4
Food and Beverage6.4
Overall Experience5.9

Select topics to read reviews

N
nicholaswH2560OV
Verified booking
Couples
Standard Room
Stayed in Jun 1, 2025

"Artotel TS Suite Surabaya giving an unforgettable 11/10✨ experience"

10.0

At morning during check-in asked help at the manager to prep the pizza and chicken I bought for tonight at my room. Well not only they prep-ed it perfectly, but also kindly upgraded my room and add some wine for the perfect night. What a service by Artotel TS Suite Surabaya, Thank you to Bu Christine, Pak Teddy, Pak Alex Alvin, and the whole hotel crew for the wonderful experience.

Helpful?
M
MuhammadsgSG
Verified booking
family with young children
Standard Room
Stayed in May 29, 2025

"Good"

7.0
Helpful?
E
eduarddarmawanidID
Verified booking
Business
Standard Room
Stayed in May 28, 2025

"Good Location, Good Staff, Need more maintenance and improvement from hotel"

6.0

Location very good. Staff very nice and helpful. They have bathtub in every room. Need so many maintenance for the hotel & rooms. Bed not good (feels like old), Bed sheets stain, Air Conditioner very noisy, Room very dark. Breakfast cleanliness need to be improved. Many glass and cutleries still dirty. Shower room only have rain shower (no hand shower)

Helpful?
1
13fajarsubyakto
Verified booking
Business
Standard Room
Stayed in May 27, 2025

"wonderful stay"

10.0

I had a truly wonderful stay at TS Suites Artotel. The hotel was very comfortable, and the room was modern—equipped with a smart TV and a bathtub. The staff were all incredibly friendly, especially Ms. Dena, Ms. Nevia, and Mr. Gerald from the front office team. From the moment I arrived until check-out, everything went smoothly and efficiently. Thank you, Artotel! I’ll definitely stay here again the next time I visit Surabaya.

Helpful?
S
ShirlsgSG
Verified booking
young couple
Standard Room
Stayed in May 23, 2025

"Pleasant enough for a short trip"

6.0

Love the size of the room

Room is abit dated and wasnt as clean as other artotel standard.

Helpful?
D
Departure33308439064
Verified booking
Business
Standard Room
Stayed in Mar 15, 2025

"Nice hotel with the huge size of room"

8.0

Overall, the hotel was great, and the staff was very helpful with quick responses. However, the breakfast restaurant could use some improvement in terms of cleanliness and the variety of food offered. Hopefully next time I am visit there is an improvement at breakfast area

Helpful?
2
220hafizhs
Verified booking
Couples
Standard Room
Stayed in Mar 15, 2025

"Amazing stay at Artotel Surabaya"

10.0

I had best experience when I stayed for a quick gateaway. The check-in process was fast and they gave me free early check in as well. Room was artsy, spacipous and beautiful. The bed and pillow are super comfortable. Definitely will come back here!

Helpful?
V
Voyage26389888370
Verified booking
Family
Standard Room
Stayed in Mar 10, 2025

"service excellent"

10.0

Good service and hospitality of the employees there who provide comfort during the stay, From the first time I entered until I left, the staff really gave me the best service, and I was always responsive if I asked for help, the food at the restaurant was delicious and varied, which is also the reason why I gave this review, once again thank you for all the services, if I come to Surabaya, the accommodation I'm going to which is TS Artotel

Helpful?
A
ariemajinarieidID
Verified booking
Friends getaway
Standard Room
Stayed in Mar 9, 2025

"Great Location & Shower Experience, But Needs Some Improvements"

10.0

Had a recent stay at ARTOTEL TS Suites Surabaya. The rooms were comfortable, but cleanliness and the quality of towels and linens could use some improvement. The bathroom also needs better upkeep. On the positive side, the shower experience was excellent—strong water pressure and consistent hot water made it really enjoyable. The location is a big plus, right in the heart of Surabaya with easy access to everything. It was interesting to return after my last visit in 2015, before the ARTOTEL group took over. Special thanks to Enrico for the great hospitality! Looking forward to seeing how the hotel continues to improve.

Helpful?
Y
yuanar2025
Verified booking
Business
Standard Room
Stayed in Mar 5, 2025

"Helpful receptionist"

10.0

Love how the staffs are so friendly amd helpful all the time Room size is pretty good with good location at city centre Receptionists are all so so kind and very welcoming , helping all the needs that we have requested , room aircon is also functioning very well

Helpful?