Hollywood Casino & Hotel

The room smelled like an old smoking room. It smelled like old people. The toilet wasn't clean. There was not anything in the toilet but it had a ring. That's nasty and that should have been seen. There was a last-minute thing, but I don't think I'll stay here again

Carpet and floors were sticky, window and window treatments dirty. even though we had a no smoking room you could still smell stale cigarette smoke. It was a terrible experience. They need to update and have a thorough cleaning done to this place!!

You walk into the lobby and it smells like smoke. Elevators also smell. We live in a state where you can't smoke in a hotel or casino. Not the case in Indiana. The first room they gave us had no lampshades. We were told there were no other rooms available. They searched for shades. No shades either. Magically another room was available. This room had stains and sticky spots on the carpet. Four times during the night we had trains rolling down tracks and the horn blaring every few seconds. Turns out there are active train tracks just 75 feet from the side of the building we were on. The next morning, we discovered that there were only 2 bath towels in the bathroom. 3 of us in the room. Asked housekeeping for towels - None. Asked the lobby for towels - none. Asked housekeeping again - suddenly they had 4. Like some hotels - not enough outlets. You have to come prepared with many extension cords with 3-outlet connections. The sink countertop was only large enough for one person's toiletries bag. The sink took up most of the space. Hope you like the temperature that the hotel sets it to. You can't adjust the temperature. The morning of checkout, a housekeeper was wandering the halls asking people if they are checking out. She was on the hunt for towels. They totally ran out and needed them to be washed. There's probably more, but I think that I've painted an accurate picture of the hotel experience.

My peaceful weekend stay at the Hollywood Casino and Hotel was disrupted due to a train that runs through the back of the property. My room was located at the back of the property, facing the railway tracks. The train ran at 11:30 PM, 4:00 AM, and 9:30 AM during my weekend stay. Not only would the train start blowing its whistle in the distance, but also as it passed the hotel. It was very, very, disturbing, so be warned! Determine which side of the hotel your room will be located.

Very basic tv programs

It was suggested froma

smoking room ask for non smoking i asked can it be switched the person at the front desk looked at me like i was crazy if all hotels was not full i would of left i liked the hotel it was clean it just smoke in the room the towels i want a partial refund i can’t be around smoke tried to explain to the lady at the desk o was not happy about the smoke all over the room everywhere

The stay was just right for us

Everything

Very friendly staff and comfortable bed.