Best Western Plus Rio Grande Inn

Everything was far above my expectations - the surprise of the included Happy Hour will keep my partner and I coming back!

Todo

The location and indoor pool/bar are everything. The hotel itself is very cute but rooms could have been cleaner. The room heaters blow directly on one of the beds (literally blowing on your face 2 feet away) and is unavoidable if you want heat (went in December). The extremely old heaters are grossly filled with dust and grime. I spent the entire night hiding my face with a pillow wall and sheets. The other guests in my party told the same stories the next morning so sleeping was hard for everyone in my group. The shower didn’t drain either and all the antique vent things in the bathroom were covered in decades old dust as well. Pretty much if you looked in any corner or crevice of the room it looked to not have been thoroughly cleaned in a long time. The pool was so awesome though and attached to the breakfast/bar. Decent breakfast and free drink vouchers were provided. The front desk staff was very friendly. The breakfast staff for the most part were very friendly accept one burned out woman who was huffing and puffing through the cafeteria walking behind people and muttering to herself (not really to herself) and loudly closing the serving trays when people left them open. It was pretty passive aggressive but you could take your food out by the pool if you didn’t want to hear her. Walking through the town and being so close to the train station was a big bonus and made the downfalls much easier to put aside. The only other complaint is they don’t tell you but your keycard stops working at 11am everyday. That was very annoying since the kids in our party were swimming in the indoor pool and wet but had to walk outside in December to get to the outdoor room which was a quick run for them except we were locked out of our room.

Great breakfast

Room was great, enjoyed the indoor pool

It was a great location and the hotel was maintained.

Food was decent, hospitality was horrible!!! The big guy that appeared to be in control of the room was disrespectful and out of control. We had trouble with our travels arriving @ 3am, and we're late eating that morning. This caused him irritation so he verbally attacked my family ((children: 2 @6, 1 @9). Very disappointed...