Homewood Suites Atlantic City Egg Harbor Township

Clean

The room could use some remodeling in furniture’s

Staff was wonderful. Friendly and helpful with any questions if had for them.

I HAD AN OVERNIGHT STAY AT HOMEWOOD SUITES AND IT WAS THE WORST STAY I EVER HAD. AT ANY HOTEL . FROM THE FIRST ENTRY IN THE HOTEL THE ELEVATORS WAS NOT WORKING PROPERLY. WE HAD TO CALL THE FRONT DESK FOR EVERY MOVE WE MADE THIS HOTEL IS AN EMBARRASSMENT FOR THEM TO CARRY THE HILTON NAME. THERE WASN’T ANY ICE MACHINES ON ANY OF THE FLOORS ONLY THE 1ST FLOOR AND WE WASN’T INFORMED BEFORE WE REACH OUR ROOM SO ONCE AGAIN WE HAD TO CALL FOR ICE . THE HOTEL SEEMED LIKE IS WAS A HOTEL FOR THE HOMELESS. THE BREAKFAST WAS TERRIBLE . THE BEST THING ABOUT THE HOTEL WAS WE COULD COOK IN THE ROOM . THE HOTEL HAD TOO MANY NEGATIVES AND NO POSITIVES. WE ALL HAVE A DISABILITY AND WE COULDN’T JUST WALK UP AND DOWN THE STAIRS. AND THE DIRECTV SERVICE WAS NOT WORKING THEY TRIED TO FIX IT BUT IT KEPT SAYING CALL THE FRONT DESK. THAT WAS SO IRRITATING. SO WE JUST TURNED THE TV OFF. I WAS SO HAPPY IT WAS ONLY FOR AN OVERNIGHT STAY THEY DIDN’T OFFER ANYTHING TO HELP THE SITUATION. ALL WAS SAID WAS SORRY FOR THE INCONVENIENCE. AND SORRY THAT THE ELEVATORS WAS WORKING PROPERLY. IT WAS A HORRIBLE EXPERIENCE. WE WILL NEVER STAY AT THIS LOCATION EVER AGAIN. BESIDES THAT THE PARKING WAS GREAT. THE ROOM WAS OK NOT GREAT. THE STAFF WAS VERY APOLOGETIC BUT NOTHING COULD MAKE IT BETTER. WHEN YOU PAYING YOUR MONEY YOU DESERVE BETTER.

friendly staff

The shade in the main bedroom was ripped apart. this allowed too much sun too early

First the great review- Excellent staff at this hotel. LouAnn greeted us at the front desk. She was warm, happy, and was obviously invested in welcoming us properly. Victoria at the front desk the next morning was very friendly, attentive to my questions and helped me with a request for ice. She went over and above! Marguerita and the room keeping staff provided us clean rooms and linens. The reason for 4 stars is that the AC needs to be serviced or replaced. The room air conditioner did not function efficiently. The room was muggy and smelled a bit musty. Even when both ACs were set at 68 degrees the room was cool but not chilled and quite humid. This hotel and room furniture looks used and worn, though it is evident that some carpet is relatively new. So you can see that they try their best with the older furnishings. The bed and clean linens were comfortable.

I've been staying here for several years, it's ideal from the AC airport. The staff is always great ! Liza is a good manager.

There were several problems with the televisions the bathroom and the accommodations I was given a sincere apologies for the inconvenience staff was very helpful and courteous and professional they told me to contact the travel agent that I booked with because the hotel reduced my cost by $83 I was told to contact Expedia to get my refund of $83 back please help assist with this matter

The staff is always welcoming and super nice. The hotel itself is showing some wear and tear, but the rooms are clean and comfortable.