Sofitel Casablanca Tour Blanche

2 night stay 4.5. - 6.5.2026 during a business trip - first room 905 had a massive mold issue - you smell right away when entering the room. The reception was aware of it (what a shame giving such a room to a new client). Room changed to 902 - pictures attached. 1.) Unshielded electric cables on the windowsill outside 2.) Spiderwebs at the ceiling 3.) loose reading light 4.) damaged wall and finally 5.) moldy fan in the shower. Made Sofitel onsite manager aware - she offered an equivalent of ~15€ of loyalty points and a free dinner - the bill remained at 200€ a night. Worst experience in business travel.

Pour une chaîne Sofitels, c’était moyen

L’espace

This is a fake Sofitel Casablanca. Why I awarded "fake" as it is nowhere close to what you experienced of Sofitel in Vietnam or in Queenstown or even close to 4 star. When we reach the hotel lobby, it doesn't look like a hotel, more like some rundown place and the front door looks bizarre. Upon entry, was dark and feels you’ve entered a wine bar. Reception was efficient and gave us our room 1900 which is a Junior Suite which I booked. We went to the run down lift, even the buttons of the lift feels like coming off. Feels like you’ve entered into a typical 3 star hotel in S.America. Once door opens on 19th floor, you already can smell the stale air and the carpet looks like American run down chain in Chicago. Our room upon entrance smelled of someone has been smoking. The floors are dirty, the sofa you can see crumbs of food, the working desk you can see crumbs of whatever, I took tissues to wipe the working desk and the tissues are BLACK. The towels are yellowish, you feel like you're in a public swimming pool when stepping into the shower area. The electric kettle! It was filled with some slimy yellowish liquid inside. Is like someone has vomited in it. I knew I’ve to get out of this place. I went to their fitness center to try out the tiny swimming pool to wake myself up. It was a scary affair. No towels to be seen and the water taste ridiculously weird. When I use my goggles to see underneath, my god, lots of dirt, I came up right away and head for a shower in the room. I also googled where are the 5 stay hotel in Casablanca, booked it and check out immediately. When we came down to reception after 1.5hrs upon checking in with our big suitcases, we told them we can't stay in this place. Saving grace is manager Lisa Bertrand. She was calm, cheerful and helpful. Wanted to show us another room, unfortunately this hotel needs a major overhaul to win me over. We checked into Royal Mansour next door - that is a real 5 star hotel. I hope Sofitel Marrakech is not going to be this scary as that will be my next stop.

Nous n’avons pas pu accéder à notre réservation, suite à notre animal de compagnie (trop gros). Rien n’est stipulé au sujet de la taille de nos animaux, c’est scandaleux de se retrouver à 21h sans notre réservation. Qui puisait le site du Sofitel, ne stipule rien non plus. De plus la réceptionniste nous a proposé de laisser notre animal de compagnie dans la voiture pour toute la nuit.

Si seulement on aurait pu accéder à l’établissement, nous aurions pu mettre une note favorable. Nous sommes clients accord depuis de nombreuses années, et c’est bien la première fois que nous nous voyons refusé l’accès à l’hôtel avec (gros )chien

Location Is great and the people were very nice.

The hotel is showing some signs of wear, not least the cracked window in our room that had fogged, partially blocking what was otherwise a fantastic view. But nothing was a serious problem for us

The bed was very comfortable, the facilities were great and the view was amazing

I cant think of anything I didn’t like. It was only a quick over night stay though

Location, room view, and service were impeccable.

Its more of a business hotel than a leisure destination.