The Westin Xiamen

Go to hotel in Xiamen. Always excellent service. Rooms are starting to show a bit of wear and tear but it is clean and well kept. Gym and pool are well maintained and open 24 hours. The hotel is also located to a lake which has an excellent running lane all the way around (5-6km). Keep up the good work!

Re-writing this - review originally submitted while standing at the reception, 30 minutes into a 45 minute nightmare to try and check into this hotel yesterday. Updating to show how check in was just the first of many issues. Two rooms booked, cashing in Marriot Rewards, booked suites, they claimed to have oversold the suites (hotel was apparently overbooked on Saturday June 25th 2022), tried to downgrade us with zero apology or compensation, concurrently checked the online bookings, suites and rooms were available. During this 45 minute trauma, two other guests barged to the front of the reception, shouting in anger because they had been waiting for their rooms to be available for over an hour. So it looked like the original “we don’t have any rooms or suites” was actually “we don’t have anything clean” - despite it being past 4pm in the afternoon. The ordeal made both my colleague and I late for our planned meeting at 5pm, which would have been bad enough, except it got worse. My colleague ordered room service to eat later that evening. The order was taken. He was told it would be an hour as they were apparently busy. An hour and 20 minutes later, my colleague was called and told “sorry, you ordered too late, we don’t do food at this time”. Obviously my colleague was unhappy about this (as the order should have been rejected when it was made) and made it known to them. Almost another hour later, someone arrived at his room with some “street food” which was not just cold, it was inedible. Next day, breakfast - I’m not quite sure how any of that on offer qualifies as a 5 star breakfast. I would strongly recommend that whomever puts that together (I assume they have a Head of F and B) goes to visit some other 5 star hotels, anywhere in the world, to see the difference in offering, presentation and freshness. Cooking a massive pile of fried eggs at 6am, is going to result in them being pretty gnarly by 9am. If you can’t work out that fried eggs should be cooked in batches as they are used, then it might be time to go and do an internship in McDonalds to get the basics right. Checking out, the same ridiculous service. People queuing, while one member of staff was standing at the reception desk, behind a terminal, doing nothing and telling guests to go and queue in other lines. A total lack of understanding or appreciation about the level of service everyone expects at a 5 star hotel. Queuing to check out is not one of the things we expect to be paying premium prices for - I got tired of waiting, dumped my keycards on the desk, walked out with a firm commitment to never go back to that hotel, ever.

Comfortable rooms decent location but is a little old in places now so condition isn’t amazing. Service was ok although they charged me twice for a deposit as they kept telling me the transaction wouldn’t go through. But English skills was good enough to help when I complained. I’m sure it’s a 1 off event.

My overall rating is 4 for The Westin Xiamen I wanted to book the Marriott Hotel & Conference Center for its ranking on the Tripadvisor and the beach but it had been sold out back then. The Westin, on the other hand, may provide another experience since it located in the downtown area. Yes the location was actually very good, especially when you needed to buy something or to dine outside the hotel. There was a shopping mall within 5min walking distance and may satisfy everything you needed. The city beach was not that attractive after all especially for us since we have seen some of the best beaches in the World. We stayed in a club suite and the room was spacious. Since the Westin was not a seaside hotel, you would not expect to see beautiful scenery from the room. The room was not fancy but apparently had been very well maintained and thus was very comfy. I loved the rainforest shower of the Westin. Surprisingly the TV channels were not so many, it was a little bit disappointing because we would have higher expectations for the Westin. The dinning was five star standard, both the breakfast and the buffet dinner. They provided variety of food choices, but you couldn’t feel the passion of the F&B team. The club lounge was not impressive. There were few snacks and very limited soft drinks and simply didn’t give you a feeling of being at a club. In summary, the Westin Xiamen was a typical five star hotel that would not fail you in almost every aspect. But it also didn’t bring you unique experiences.

it was great. Service was wonderful

This hotel stay started badly after arriving from a six hour trip to be told our room wasn't ready. After being shuffled to the lounge to wait, it took further queries to find out that the room we had booked would take over an hour to be prepared. We had arrived after the check in time. It wasn't until a little complaining later that we were reluctantly offered an alternative. The room we entered was great in terms of tidiness and size, but it was very fusty, with a humidifier blowing full power all the time to eventually freshen the room. Food, the gym, the general service following this was good. Yet, there were issues in the Club Lounge where two people would sit at tables of four, refusing to move to allow families of four i.e. mine a seat. Thus we were told to wait. I would have expected more from a five-star service. I would also have expected staff to be a little more clever in their seating of guests. I have stayed in many five star Bonvoy group hotels, and the service here did fall quite short of what I have received elsewhere. I feel a little more consideration regarding minor - but important - details would lift this hotel. Sadly though, my family and I won't return.

I stayed at the Westin Xiamen a few times in the past four months. Westin Xiamen is well located at the center of Xiamen Island, offering spectacular views of the Yundang Lake. The executive lounge at 40th FLoor offered various drinks in the afternoon and meal in the evening where I enjoyed the fabulous sunset view. The staff of Westin Xiamen are always professional and polite.  Alyssa of Sales Dept. made a nice arrangement for my stay and showed rooms of different styles with patience.  Special thanks to the Lounge staff Emma, Chris, Cherry, Doris and Zoe. Doris remembered well how many ice cubes to be put in my whiskey. Zoe stayed late after the office hour to wait for me winding up my conference call. They made me feel at home. Will stay at Westin Xiamen for my next trips. 😀

Well a beautiful area and the hotel was top notch.