Marirena Hotel

First impressions was entering reception with an angry customer wanting to speak to the manager. Upon entering the room without any help by the staff the floor was dirty, the balcony furniture had to be cleaned, the Televisions did not work and the remote was held together with sticky tape, the bathroom basin leaked onto the floor and your feet and so on. I did not complain because it was only a 1 night stop over but later when asked I told them the basin is leaking. The next morning we had a knock on the door, the maintenance guy wanted to fix the basin, I told him if he could wait for a few minutes because we were getting ready to leave,he was not impressed and walked off without a word. When checking out the manager ask how was our stay so I tried to explain but every time I mentioned a fault he repeatedly made me repeat myself. I then realised that was his way of avoiding the issue and it was not just him not understanding me for I am Greek. Oh and the breakfast (what a joke) sour faces everywhere.

Toll gut.superessen.Frühstück nur 1Stunde nach Militärprinzip.Alle auf einmal.

Serviettes et draps pas changés de 15 jours, manque de propreté dans la salle de bain et le sol. Matériel vétuste : lampe de chevet cassée donc elle ne s'allume pas, climatisation très très bruyante, pas de pression dans la douche... Quant aux repas... petit dejeuner : café horrible, pas de chocolat chaud, jus de fruits horrible genre tang avec beaucoup d'eau. Le dinner : en aucun cas on mange dans le restio Dionysos, on est parqué vers la petite piscine, toujours les mêmes crudités, plat principal on a le choix entre riz, pâtes et frites ! Pas de fromage quant aux fruits cela se résume à 2 moitiés de tranche de pastèque par personne et l'orange est coupée en 4 ! Franchement, hôtel très très décevant .

Very commercial,busy area.The breakfast was closed by 9:30 am! The beds were not comfortablbe.The staff was friendly.

Devo dire che era una notte di transito (arrivati alle 23:00 e rpartiti alle 09:00) e quindi senza eccessive richieste. La camera molto molto spartana ma pulita con microbagno cieco e aspiratore assordante. Colazione (dalle 08:15 con fila di persone in attesa) degna di un carcere, pochissime cose a disposizione e allo scuro. Francamente troppo poco

If you want to visit this hotel after september month, then prepare to be without any breakfast, without any room service, without any reception desk, without any hot water, without any heating and Empty swimming pools even when the water is still hot. All you will get is a key to your room and then you are on your own.

proche de la plage, et possédant une piscine, cet hotel est situé sur une avenue où en quelques minutes à pied vous avez acces à pas mal de commerce. il y a aussi restaurant, bar et restaurant de plage à proximité. De plus la ligne 1 qui va à l'aéroport possède un arret juste devant l'hotel. Le entre ville de heraklion est à 20min en voiture, et vous y trouverez quelques grandes enseignes comme sephora, bershka, ou encore orchestra. La vielle ville est très belle et on y trouve de très bon restaurant. Quand à celui de l'hotel, j'y ai mangé à la carte, et le rapport qualité/prix y est bon, nous avons passé un bon moment. Le personnel est accueillant et sympathique même en fin de saison. Nous sommes arrivé de justesse pour le petit déjeuné et la jeune femme n'a pas hésité à nous réouvrir pour que l'on puisse se servir. Nous avons beaucoup apprécié notre séjour.

Upon arrival I was told that my Reservation that I had paid for over Expedia for 4 nights for 3 people was only a room for 1. .. How do you make this mistake??? Didn't they notice that I had PAID for the more expensive room? The old man who runs the hotel was sarcastic about my booking and told me I'd have to pay extra.... I was only given one towel for three of us to shower with,... The room smelled like poo the whole time. I tried to spray perfume it never helped the drain pipes must be full of poo??? The rooms were dirty and sheets had stains. The bathroom was rusty and the hot water never worked. I got an apology from the daughter the next day in reception but she never agreed to giving me anything extra other than a baby pen for my 5 month old to sleep in. And the extra towels... Once again .... It wasn't the room I PAID for.... I also paid extra for breakfast 10 euros... What a joke... Atleast make breakfast worth waking up for. Fake ham and slices of cheese and bread.... Some cheap cereal and cheap milk. Cheap coffee and cheep juice... I ordered a hot chocolate and never got a receipt... I thought maybe it's free.... Then the waiter stopped me and told me to pay... I had invited my sister in-law to my room so that she could help me with my baby but once again I was treated like a 10 year old and was pestered by the reception that no guests were aloud in my room. They called my room twice to notify me of the rules. Over all quite embarrassed.

certainement pas un 3 étoiles 2étoiles tout au plus pas de transferts aéroport/hotel et réciproquement si vous repartez tot le matin pas de bus obligé prendre taxi 30euros ....... prise de courant sous la douche !!!!! petit déjeuner restreint pour un sois disant 3étoiles dans la semaine 1 fois poisson toujours viande clientèle 80% russe (bruyant) j'étais la seule française climatisation utilisée au minimum très chaud salle restaurant au petit déjeuner PHOTOS TRES AVANTAGEUSES SUR INTERNET DATANT DE DIX ANS PROBABLEMENT

bigger rooms would be better. staff is generaly kind and helpful. prices are okay