Hampton Inn & Suites Ocean City Bayfront-Convention Center

Breakfast was only okay wish there was bacon, the room view on the 5th floor of the bay was amazing. The shower head, sink overflow drain and tub overflow drain were a little dirty but they are not commonly checked. Staff was very nice and although the fixtures in the pool room were a little rusty the inside pool and hot tub are heated and very nice and the outside pool was a little too cold this time of year. Great location all though pretty far from the board walk to walk there.

The property was spacious and clean. Decor throughout the hotel was updated and nice!

I didn’t like how I had to go down to the lobby to retrieve extra towels instead of having it sent to me by a night porter!

Long-time Hilton Honors member and this was one of the most disappointing hotel experiences we’ve had. My spouse is retired military with over 20 years of service and a 70% disability rating. We booked what appeared to be a military/government discounted rate through Hilton’s booking system after searching military/government and senior rates. The reservation was confirmed at approximately $257. When we arrived, the hotel refused to honor the confirmed rate because they said the rate required official government travel orders. We presented military ID, but were told that wasn’t sufficient. At that point, our only choices were to lose our prepaid deposit and try to find another hotel on Memorial Day weekend or pay dramatically inflated rates. The final charges exceeded $600. Our issue is not that hotels have policies regarding government rates. The issue is that the booking process and confirmation did not clearly disclose that official travel orders were mandatory before accepting the reservation and deposit. We attempted to resolve this directly with both the hotel and Hilton Corporate, but no adjustment or meaningful resolution was offered. Very disappointing experience, especially for loyal Hilton customers and military families.

Stay was as expected. Staff were friendly and helpful. The late checkout option was really useful for a late flight.

It was a clean and comfortable room.

Everything was great. You get what your paying.