Crowne Plaza Resort Sanya Bay by IHG

首先Hotels.com与财务海湾酒店的沟通有很大的问题，虽然给我确认邮件说“只需入住即可”，事实是我去入住时，酒店根本没我们的信息，从晚上7点多到酒店，到10点多才解决入住问题。据说是酒店没收到邮件，Hotels.com客服在接到我的电话后，重新于当晚9点左右发传真过去确认入住信息。而且本来定好含早餐，又变成没了，又经过N个电话沟通，在圣诞节的早上在餐厅经过N久的无奈等待，才重新确认含了早餐。 最窝火的是Hotels.com的客服电话在晚上很难打通，从打通电话到有人接电话，中间要等30分钟左右，全程是令人烦心的语音提示和音乐。

It was a pleasant stay. The hotel was build two years ago but the maintenance is not good and feels like a 7 years old hotel. This is a local brand so the quality is as expected. Grounds are beautiful but pool side service is poor. The hotel has the potential of a 5 Star resort but it is not more than 4 Star. Breakfast quality is fair but again, service is poor.

I have a very nice experience. The swimming pool is big and nice. The restaurants are good but pricy.

Beautiful hotel,with fabulous swimming pool. Bedroom was great with a bath tub on balcony.Hotel was ment to be a 5 star but as no service around the pool I would say it was a 3 star.

hotel itself is good, nice hardware and decent service, although since it's a local brand so the understanding of 5 star hotel service is not up to par with hotel standard, but they tried hard to be polite to foreign travelers. Location is a bit far from downtown but the environment is quite peaceful. Restaurants were all just mediocre and overpriced.

The location is far from town. Breakfast can be better. Room is clean and spacious. Overall it was a nice and comfortable stay.

An enchanted hotel. Loved it. The staff was always smiling and doing whatever they could to make my stay wonderful.

I was going to choose one of the brand-name 5 star hotels, but since i'm on my own I couldn't justify spending that much money. this hotel, at almost half the price as the Pullman or Sheraton, has rooms that are equally high quality with modern amenities and a huge bathtub on the balcony which I used everyday. Definitely get the ocean view room and wake up to the sound of waves every morning. There are several restaurants in the hotel for food, which is needed since it's in a location that's not close to any commercial areas. The private beach is long, quiet and very nice. Perfect for someone who just want to get away from the bustling city life and relax by the ocean.

I spent 6 nights here and loved it. The hotel is beautiful. I felt very comfortable and safe being a single women. Most of the staff spoke English or if they did not they would go and get someone else who did. They tried really hard and were pleasant and very helpful. Drinks are expensive in the hotel so find a local supermarket and get them there. If you go right along the beach road you will find some local restaurants. I found the food at the hotel good but a little pricey. Breakfast had lots of choices for westerners. I will go back to this hotel.

I spent 6 nights here and loved it. The hotel is beautiful. I felt very comfortable and safe being a single women. Most of the staff spoke English or if they did not they would go and get someone else who did. They tried really hard and were pleasant and very helpful. Drinks are expensive in the hotel so find a local supermarket and get them there. If you go right along the beach road you will find some local restaurants. I found the food at the hotel good but a little pricey. Breakfast had lots of choices for westerners. I will go back to this hotel.