Palmbeach Resort and Spa Mactan

Okay so I stayed here last October. The first question I asked them was about the internet. They said they have and working fine. Because of my work I have to be connected all the time. 10 minutes in there I noticed that I cant send an email in short the internet was not working. I called and complained - nothing improved. About 12 midnight, I called again. There solution was to go out and be in the lobby. Is this not ridiculous when you paid for a room? In the morning they finally told me that they were upgrading their system. Why not disclose that on the onset? I could have gotten a diffeent hotel? Why lie? I asker the front desk lady if she thinks its right to lie to customers. She said, "no" but cant do anything about it. Retaurant food has nothing special to offer but very pricy. Swimming pools they have three but the other two is occupied by a dive shop. Staff are okay but they need to be taught customer service.

I had the best staycation during my remaining days in Cebu! Palm Beach Resort has a perfect beach view, relaxing ambiance, and overall - very accommodating staff! If I could go back to Cebu once again, I would never have any second thought on staying at this resort again!

We stayed in a "deluxe" room (#216) during three nights at the beginning of August 2019. The room and its bed were large and comfortable, although the bed linen was too small for it. We requested that it be changed and it was. The staff were really kind, as in all hotels we tried in the Philippines. The bathroom was clearly less nice: the shower was framed by an old and partly rusty structure, and there was no room to put personal belongings next to the sink, except in a cupboard placed insanely high above it (I'm 1.83m tall and struggled to reach its bottom). Much worse, three out of three nights we saw cockroaches (most of them young and small, but also a really huge one). Another issue we had with the room and the general condition of the building was the noise. The window frames are cheap and old, so the windows and the door to the tiny balcony of the room do not close properly. Anyway, we mostly left them open because the AC unit is very noisy, even in "quiet cool" mode... Finally, the management seem to have lost their minds in what concerns prices of drinks, either in the bar/restaurant (which only offers a really average breakfast) or in the room minibar. As an example, a 33cl can of the most typical local beer (San Miguel Pilsen) was priced at/over 100PHP, when the most we payed for it during our whole trip, for instance in a terrace overlooking the sea in a nearby (proper) resort, was 95PHP... not to speak of the 37PHP in the 7-Eleven just in front of the hotel!

We stayed in a "deluxe" room (#216) during three nights in August 2019. The room and its bed were large and comfortable, although the bed linen was too small for it. We requested that it be changed and it was. The staff were really kind, as in all hotels we tried in the Philippines. The bathroom was clearly less nice: the shower was framed by an old and partly rusty structure, and there was no room to put personal belongings next to the sink, except in a cupboard placed insanely high above it (I'm 1.83m tall and struggled to reach its bottom). Much worse, three out of three nights we saw cockroaches (most of them young and small, but also a really huge one). Another issue we had with the room and the general condition of the building was the noise. The window frames are cheap and old, so the windows and the door to the tiny balcony of the room do not close properly. Anyway, we mostly left them open because the AC unit is very noisy, even in "quiet cool" mode... Finally, the management seem to have lost their minds in what concerns prices of drinks, either in the bar/restaurant (which only offers a really average breakfast) or in the room minibar. As an example, a 33cl can of the most typical local beer (San Miguel Pilsen) was priced at/over 100PHP, when the most we payed for it during our whole trip, for instance in a terrace overlooking the sea in a nearby (proper) resort, was 95PHP... not to speak of the 37PHP in the 7-Eleven just in front of the hotel!

The Wifi availability was so poor or not available in the room.

Nothing fancy, but if you're looking for basic and inexpensive accommodation with a pool (there are 3 but you have to share 2 of them with a dive school) and direct access to the sea (note, no beach as such), then this is perfectly adequate. The staff were very friendly and helpful, even giving me directions on how to catch a jeepney into Cebu City for only 20 pesos (quite an adventure).

The aircon win my room was so low and it’s too far it not same in the site

The room was OK. Bed was OK. Staff were very friendly and helpful. Breakfast was OK - this place served a purpose. Close to the airport and handy in that respect. No hot water for shower which was incredibly frustrating.

We stayed here after we flew into Cebu. Staff were lovely and the room was fine. Very comfortable bed which was great for us as we were jet lagged. There was no warm water to shower - it was freezing. Breakfast was average - it served a purpose. This hotel was fine for us but if you are looking for a little bit of luxury it's not for you. It was OK for what we needed. Thank you!

We stayed 2 nights whilst assisting a friend. Restaurant and staff were very good. Room was clean and quiet nice. A bath towel had a small light scuff mark possibly from a seat. We were charged $14.60 au for that on checkout. I purchased X 2 towels the previous week for a quarter of that price. That was really dissapointing a obvious overcharge. The towel would have washed fine. I have been in the resort accommodation industry for 20 years.We were ordered a taxi for a fixed price by reception on checkout, nice car but it had no meter so is not a legitimate taxi. Had a nice stay until the obvious towel rip off... beware...20 years in the industry I have enormous experience with the housekeeping department...