Palmbeach Resort and Spa Mactan

I reserved a queen bed for a romantic getaway with my girl friend. Upon arrival only single beds were available and no discount was offered. The free breakfast buffet was gross, not stocked, and tasted old. Three times I asked the front desk to arrange a taxi and they were never able to do so. Once I waited an hour and they never felt the need to tell me there would be no taxi, so I was forced to walk into Lapu Lapu city. The hotel is far away from the restaurants and main areas. I would highly advise not to stay here.

The hotel is not near anything really. Check in is 2pm and I arrived and had to wait over an hour to get a room (they weren't fully booked). Then, the room wasnt ready. TV remote didn't work. It took another hour and 3 remotes later to have a room ready for rest and privacy. The bed is harder than concrete. If you want to have friends stop by for chat by the pool, be ready to pay 700php each for them (we went to their hotel instead). Their food is not good and they have corkage if bringing in. I will never stay here again and certainly wouldn't recommend it.

Rooms look very outdated and rundown. the location is very far and difficult to get a taxi. The price it charges is just too high for its overall value.

It was very basic.

A big spacious room, alright local food in the restaurant and a relaxing spa. But a beach resort without a beach is not what we expected:-(

erie

Very disappointing - we thought we were going to a resort at the beach however beach was closed for renovations. Food was terrible. Room was average but had a very noisy air conditioner which blasted air directly onto the bed. Did not have the kind of room booked available and we were given a twin. Look elsewhere!

No adult pool. ants ===even in sugar at breakfast. cold showers every morning. no beach. air conditioner sounded like a freight train. nice people==especially Eddie, dive master. no microwave . breakfast just ok

Facility is old. Mosquitos in the room. Breakfast food was not good (and there were ants around the food). No beach. Nothing to do. Find somewhere else to stay.

We had high expectations thinking it was a resort! We came to an overpowering smell of insecticide chemicals. The rooms were a bit shabby and the hot water wasn't working for a while. The staff were nice and fairly prompt to deal with any issues. The location is good, though the beach in front is not very swimmable as it was mainly low tide and muddy and you had to get a boat to take you deeper. The worst part is that my sister got bed bugs and broke out in major rashes and was in pain for at least 4 days which was not acceptable! when we asked to get a refund or at least a letter from them- they refused!