Volando Urai Spring Spa & Resort

This place was amazing in every aspect, I’ve never seen a staff so kind and considerate in my whole life, the experience was tailored on our necessities, they took lovely initiatives for our anniversary, the hot springs are beautiful and relaxing, the food his high quality and balanced. It felt like a dream, we will come back for sure

Nothing, everything was perfect

Food and the rooms and the view

戶外陽台山水美景

飯店設施大多老舊待翻新，晚上睡覺無法燈全暗，除非總電源關掉，但就連冷氣也全關真的很熱，只好開著燈睡覺

The peaceful setting on the river

The pool was unusable, spa completely booked out(it’s open to public) Tired looking building Terrible breakfast, odd meal plans

This is an amazing place, clean and thoughtful environment and staff. Wonderful food and spa!

This hotel is part of Relais & Châteaux but I cannot understand it is in their portfolio. It meets none of their stated criteria. The whole property is very dated; the rooms and public spaces are tired and shabby; value for money is appalling. On the day we arrived we couldn't get the WiFi to function, even with the help of hotel technicians. The hotel's air conditioning does not work and the stand-alone air con units are noisy. The instructions are only in Chinese characters so impossible to control. The double-glazed windows are semi-opaque and should have been replaced. The bedroom windows are not child-safe. A child or small adult could easily climb out. At check in, the hotel took details of my wife's food intolerances (e.g. onions and shallots). This information never reached the chef. During dinner, my wife discovered that she had been eating 'shallot butter'. No one in the dining room speaks English. After asking if the other courses contained onions we were told no. The chef lied. The fish course did contain onions. It is not possible to order white wine by the glass. The fixed dinner is the same every night so the kitchen changed most of the courses on the second night, though we had no idea what we were eating. The main course was the same both nights. We were not asked how we liked our steak cooked. My wife was not ill, so I assume none of the courses contained onions. We were offered no choice of eggs at breakfast. We were served scrambled egg on the first morning which was fine. It was about 7.15am. The second morning, we were served fried eggs. They were hard-boiled, rubbery and burnt on the underside. We had breakfast at 8.15am and I suspect the eggs had been cooked much earlier in the morning and left to dry out on a hot plate. We were charged the full room rate for our stay. I complained to senior management who agreed with all the above complaints yet refused any refund.

員工非常細心，有禮

房間想泡湯，但水太冷，水流太少，等很久只有一點水