Waldorf Astoria Panama

The morning staff from the dinning room was excellent especially William Smith and Joseph their hospitality made us feel welcomed. William always knew our preferences, made us feel as valued customers, was attentive to our needs and went above beyond expectations. I could tell he was not scripting and he was very genuine. Customer service was excellent. We booked two rooms at the hotel for a five day stay. Everyday our rooms were clean and left in great condition. Shoutout to Beatrice who cleaned our rooms and decorated it nicely. We had one mishap at dinner, however it was addressed quickly and corrected. Although with the hiccup the staff was still wonderful. The service at this hotel was excellent. I would recommend this hotel.

During our stay at the Waldorf Astoria Panama City (April 27–May 1, 2026), we looked forward to breakfast at Matiz every single morning, largely thanks to the incredible service provided by William Smith. William turned our breakfast brunch into a true "extraordinary dining achievement." His energy was the perfect start to our day—attentive, refined, and genuinely welcoming. He remembered our preferences from day one and ensured that every detail, from the coffee to the main courses, was flawless. It is rare to find someone who balances high-end professionalism with such a warm, personable touch so early in the morning. He is a standout professional and a credit to the Matiz team. If you’re staying at the Waldorf, make sure to say hello to William—he truly knows how to deliver the legendary service the brand is known for! --In addition, I would like to give a special thanks to our housekeeper, Beatrice. She ensured that our rooms were pleasant, warm, and welcoming. I especially loved how she arranged our beds with the Panamanian banner and flags that we k purchased. It was a signature for our stay here in Panama City at the Waldorf Astoria. Much love from the Joseph and Mornay family to you. Thank you so much.

William was a very skilled waiter who remembered our morning beverage every day.

We have enjoyed our stay at the Waldorf Astoria! The hotel is beautiful, clean and the junior suite quite roomy and comfortable. The service, however, has been exceptional! From the front desk staff to the porters to the dining staff, our service has gone above and beyond expectations! Thank you to Diane, Nicolas, William, Ernesto, and Jose for making our stay here exceptional!

The staff was super friendly and answered all my questions. I will be back for sure. Also Flash the security guard was very helpful and nice.

Great example of customer service an amazing attention from all team members , William , Edwin , Jaier are only a small fraction of the team who made our stay in enjoyable. Great location for a walking and accessing the numerous restaurants an activity

We have had excellent service at breakfast. Nicolas Rojas took care of everything and ensure we had topnotch service and a wonderful eating experience.

To be honest, the hotel didnot meet our expectations. Waldorf Astoria name has been synonymous with 5 star quality and luxury. The hotel was nice but not a 5 star property like other hotels we have stayed in. The room was fine but hotel itself ok and some issues with service. Breakfast buffet is good but not 5 star by any means. Server at breakfast was Nicolas Ropa and he was outstanding. Food and beverage manager accommodated us as best she could after hotel cancelled our dinner reservation hours before scheduled.

Great restaurant inside hotel. Food was good with a variety of options and staff was excellent being attentive.