Shangri-La Toronto

We absolutely loved the hotel and the staff! Clean, high quality, elegant. The staff went above and beyond making sure that our stay was wonderful, even helping my husband surprise me with flowers. I hope to be back soon!

Every time my husband, daughter and I stay at this hotel they deliver a truly exceptional experience. The valet team always set the tone straight away-they take our keys with a warm, welcoming, and incredibly efficient manner. Check-in is always impressive offering us a bottle water which is appreciated. The staff are friendly, professional, and they make everything feel like you are their first priority. The bar is always one of our favourite spots in the city. The atmosphere is vibrant, they have a live piano player and their drinks are always crafted perfectly, the food is absolutely amazing. Even our daughter who is 12 raves about the food and Shirley temples :) The rooms are always spotless. Every detail of our stay is thoughtfully achieved and the cleanliness of our room was flawless. My daughter lives the luxurious toiletries offered :) Overall, this is our special place to spend a weekend in Toronto. Amazing service, great food, and a vibe that makes you want to come back the moment you leave. Highly, highly recommend. We look forward to our time each time we come to Shangri La Toronto!

Great location, near subway station, trains, easy access to Billy Bishop Airport. Lots of dining options and cafes.

Lobby and resto lounges are beautiful and nice experience. Service was very good. Room was just okay. In room dinning lacked options, menu was very limited. Didn’t feel 5-star.

Wonderful hotel spa with pool. Enjoy the lobby bar and wonderful staff. Location is great and seems very central to so many amazing places to go out to. Adam is great with hospitality. The hotel staff is so kind and helpful from before you walk in to when you leave, fantastic. ROOMS are super quiet and elegant as well as very nice beds.

Comfort and warm greeting and experience was relaxing, and we were well relaxed

We had a wonderful stay at the Shangri-La! The hotel is luxurious, elegant and twell staffed. The staff took such good care of us! Everyone went out of their way to be friendly and helpful. The stay was problem free from the time we checked in until the time we left. Our room was spacious, clean and had everything that we needed. We enjoyed delicious meals at Bosk and the lounge. The hotel provides musicians in the lobby throughout most of the day and evening and we enjoyed sitting there listening to the music while enjoying food and drinks. The location of the hotel is great. It is near public transportation and has easy walkability. I am looking forward to returning to the hotel along with staying at other sister hotels.

I stayed at the Shangri-La this past week because I was attending to a family crisis. From the moment I arrived to the time I checked out, the staff was exceptional. Andre kindly and courteously valet-parked my car. Robert at the front desk was genuinely compassionate and professional. My room was lovely, a one-bedroom suite. The food in the Lobby was delicious. The hotel provided a peaceful oasis. This was not my first time staying at the hotel. The service I experienced this time was as exceptional as in past times at the hotel when I was travelling on business. This time, however, my experience reflected the staff’s genuinely caring response to a personal situation. I am sincerely grateful.

It feels as though the property has gone downhill in the past few years. While the rooms are okay, the clientele feels a little different. Way too many young girls with old men vibes in the lobby bar and couldn’t help but wonder how many of these poor girls were there voluntarily. It felt a little sleazy.

Great location and amenities. Enjoyed high tea in the lobby.

There was a planned power outage that should have been communicated prior to our check in.