DoubleTree by Hilton Hotel Goa - Arpora - Baga

I had taken breakfast and dinner buffet. It was very good. The rooms were very nice and they were clean and premium. The beds were exceptionally good, they were the most comfortable beds I have ever slept on and the size of beds was very good. Loved the rooms

The buffet was repetitive even though it was very good since we stayed for 3 days. The rooms did not have a bath tub which is a miss at this price point. The common areas like reception and corridors should've been air conditioned as it was unbearably humid and hot.

The stay was excellent. The staff was very helpful, courteous, and polite.

I am a Hilton loyalist, which makes this review all the more painful to write. Our stay at Hilton Baga was one of the most disappointing hotel experiences I have had at a property carrying the Hilton name. Room condition: Upon check-in, we were shown a room with a broken tile and a strong damp smell — completely unacceptable for any hotel, let alone a Hilton. We had to request an immediate room change right after arrival. The overall interiors felt closer to a 2-star property than anything associated with the Hilton brand. F&B — the most upsetting part of our stay: At the breakfast counter, the staff member on duty (Shubham/Shubhashree) was visibly disengaged — chatting with colleagues and paying no attention to guests. When I approached him with a simple request — a couple of packed idlis for my 6-year-old child, as we had a 10-hour road journey ahead and road food is not suitable for a young child — he flatly refused, citing "standards." I had to stand there and explain my child's situation as if I were asking for something unreasonable. His response was cold, unhelpful, and frankly, unkind. This is not hospitality. This is a failure of basic human empathy. One bright spot: Poonam at the front desk was warm, proactive, and handled our room change swiftly and without fuss. She is the sole reason this review has even one kind word. Hilton leadership needs to urgently look at the physical upkeep of this property and, more importantly, the attitude of its F&B team. A child asking for idlis should never be met with a lecture on standards. That is not what Hilton stands for — or at least, what it should stand for. Not recommended.

The location and the staff

Very poor facilities - WiFi not working, mini bar ill provided - actually empty!!!!

The location was excellent - 10 mins to Anjuna or less and the same to Baga. Positioned in the middle. Staff was helpful with all they can do. Breakfast was nice and the rooms were really clean. We booked the room with a private pool - which was also exceptionally well maintained.

The wifi was extremely poor and not working for all of the 4 nights we stayed. We found this quite shocking for a Hilton hotel, as wifi is the bare minimum. The staff tried to help but they were helpless with what they can actually do. We had to buy a local sim just to use basic internet services. This is something that NEEDS to improve and was a major dealbreaker for us.

we had a quite and pleasant stay at the hotel.

there could’ve been another pool table since it’s always packed

Excellent experience staying there, good Azra on guest relations was very helpful and took care of us very well.

The place is well maintained. Pool is with depth variations from 3ft to 5ft. Room was good. Staff is quick to answer the call. We had a relaxing time.

The staff is very attentive and responsive. We asked for adjoining rooms and they gave us 2 rooms next to each other with an interconnected door, that we really helpful.

In our bathroom the water was leaking and the whole bathroom was getting wet. The rooms are ok. It is more of a business hotel and not a family leisure hotel. So if you are going to Goa for work then it is good but not when you are travelling with family. The food at their restaurant is very expensive. The breakfast had a decent spread, although we would have loved some Goan spread included in that. Overall ok hotel.

breakfast was good