Castle Kauai Kailani

Property location is great,but nobody care that property,no customer service at all

Not sure if this is typical on Kauai if you don't stay in a super ritzy hotel, but there was no air conditioning! And we truly needed it! I realize the hotel can't control the weather, but a/c would sure be nice, especially since it wasn't an INexpensive place to stay! Other than that it was great, although I don't know why they have a "den" with a fold-out couch just off the living room instead of making it a true second bedroom??? Pull-out couches just aren't comfortable, and the extra couch just isn't needed! But a great kitchen and a decent grocery store just across the street, a nice pool and beach, and THANK YOU for the washer and dryer in the unit! A true BLESSING!!!

My family had to suffer with mold on everything in the bathrooms, dirty walls, loads of dust on the ceiling fans, and NOT a ocean view. Do not stay here!! Very dangerous. Electrical wires exposed from the dishwasher. Homeless camp right out in the front were we got to watch the homeless steal gas out of cars in the parking lot. NO HELP FROM HOTEL STAFF!!!!

The condo was comfortable and a great stay for my family. Right on the beach near great shops and restaurants in walking distance. There was no room service, but washer and dryer provided. We had to buy laundry detergent though. But, over all, great stay. I would reccomend and stay again. Next with a beach view!

Very noisey, road noise, ac noise above, front desk staff need more customer service training.

It was right off the water, you could here the waves and feel the breeze in the beach front view room. It was excellent quality counters, flooring and furniture, and fixtures. It was very calm and quiet environment during the weekdays when we were there, more populated on weekend when we were leaving. The check in was difficult, it was 2 streets down in another building, but there was no indication in my booking to notify me of that. Took 30 minutes to find, called and did not get an immediate answer. There was no AC in the room. Which was not bad on most days when windows and doors were open, which had screens, and good circulation in room, but worst on humid days. The parking wasn't great. You had to reserve a spot and pay more to have a regular parking spot in the concrete parking lot near your room. Otherwise you had to park on the side of the parking lot along the dirt and tree line. No guaranteed parking especially at night. We actually did not have a problem finding parking spaces during the week, but when we left on Thursday, it was a lot more vehicles, indicating that the weekend might be more populated and thus a lot more difficult. There was no regular maid service, which was ok, but we were there for 5 days, it was two of us and we only had wash clothes and shower towels for 2 days. When we asked for more toilet paper and towels, it was a $12 fee, and would be that amount for each request. Plus the "cleaning fee" is an additional charge from room total.

This property is located separate from their check in location which is a hassle parking is none unless your unit rented has a private parking stall

Loved the location....that was perfect. Overall condo complex was nice, beautiful spot right on the water (although you can not swim right there) seemed cleaned but our condo unit needed a good cleaning! Area rug was filthy needed to be thrown out...no carpet cleaning would help. All the base boards and walls need a scrubbing. With just an extra couple hrs this place would look alot better. I know its not housekeeping’s fault i bet they are allowed something like 30min clean per unit so this falls on the owners. No blender to bad. Descent cutlery and all matching plates, bowls etc. All of this was in good shape. Couch is stained and not very comfortable so i am glad we had know one sleeping on it. Bedroom floor carpet was dirty and stained too....tile floor or even vinyl would have been a better choice. Price was good so perhaps the old saying you get what you paid for! I would return with the hopes it had a better cleaning and rug thrown out and a blender for smoothies!

Do not stay here. The main photo of the listing is NOT of the actual unit. Yes, the rooms/furniture and amenities are pretty similar but the unit is not facing the ocean. - I was charged an additional "reservation fee + cleaning fee" upon arrival which was not aware of and that totaled a few hundred extra. - I spent 3 hours on the phone being transferred from one person to the next and in the end no one was able to help with the fees. Not recommended and will not stay again.

The property was clean & in a good location. It would be nice if the room included room service (cleaning, towels, trash) in the package without extra fees to request it. It would also be nice with more kitchen supplies and maybe a spice rack of some sort for cooking. Other than that, the place was good.