Castle Kauai Kailani

There was no air conditioning and only one fan available. Luckily we were in January when it isn't so hot. The condo was very nice and included a washer and dryer so we were happy with that.

Bedrooms and bath were adequate. No accurate instructions for WiFi or TV. Really bad TV response. kitchen items were below average and considering the property was on the beach, NO BEACH TOWELS. I purchased some and left them... Disappointing VRBO. listing.

No A/C. Very loud and low quality guests staying around us. Felt unsafe and no privacy. e had no idea how to check in when we arrived. No signs to say checkin desk was off the premises. The toilet broke and we left a message to have it repaired and never heard from management. We had to fix it ourselves. We found another place to stay after the first awful night.

Place needs a deep clean. Also needs maintenance. Had to repair hand towel holder in bathroom as it was held together with a piece of plastic wrap. Place smelled musty. Sofa arms dirty and carpets were filthy. Cleaning fee was extremely high for quality of cleaning.

This property is literally steps from the beach. Beautifully manicured lawn makes a perfect place to sit while watching the sun rise. Sleep with the sound of waves crashing in the background. Not the most attractive building from the street but once inside, it’s absolutely breathtaking.

Our "oceanfront" room was directly in front of the pool. You could kind of see the ocean if you stood in the corner of the back door... lanai on the ground floor is not private.... very disappointing. The room itself was nice but not cleaned very well when we got there. Check in is confusing... you have to go to a completely different hotel to check in... that was pretty ridiculous. Luckily pur trip as a whole was amazing and overshadowed the initial disappointment of our room.

There is no air conditioning and every unit had their doors and windows to stay cool. You could hear voices all night and it was hot and miserable. Most of the doors did not open and close properly and the pool was not in good condition. We had to spend one night which ended costing $500 then moved to the hotel next door the next day.

It was a nice place. VRBO not hotel. Disappointed: utensils in the drawer were dirty, dishwasher was full of dishes & dish soap was very watered down. Pay over $200 extra fees not stated for cleaning etc & they don't clean the place daily. Place blames Hotels.com for mistake & say there is nothing they can do about it. You find out when you check in that the extra fees are for stay of 1 to 9 days, if you want to change a towel they charge you. Unable to get another place because would still need to pay because it was past cancellation date. Price paid for two nights, you can stay at a big resort just down the road for cheaper. States FREE PARKING on site, we were told the upon arrival, owner of this room didn't opt for reserved parking & to park stalls not marked reserved, ALL STALLS ARE MARKED RESERVED! Limited parking in the driveway by the trees for 2 buildings, not 1, you have to cut your day short in order to ensure you have parking, if not, you will have to find it on another street far away or illegal park & create your own parking space & hope you don't get towed as people had to resort to parking because of no parking left. Wifi was crappy & slow. Check out is 11 a.m., @10:28 a.m. man was trying to come in, knocks on the door trying to get in with code & asked what time we are checking out, I said 12 as requested two hours ago with manager. No uniform on yet, glass tupperware of food, drinks, backpack and no cleaning supplies on him. Break time should be elsewhere!

Rented two units for this family trip. Overall it was a good stay. Just the hidden fees that took all of us by surprise and ridiculous because it's the price of another full night!!! An extra $200+ for each room. They don't tell you that this is a VRBO. THIS IS NOT STATED ON HOTELS.COM OR IF YOU GO DIRECTLY TO THE HOTEL/RESORT WEBSITE One Bedroom & Den: Towels & Trash Only $12 Towels, Trash, Bed $20 Towels, Trash, Linen $30 Two Bedroom & Den: Towels & Trash Only $14 Towels, Trash, Bed $25 Towels, Trash, Linen $40 There is a one-time check-out cleaning fee: 1-bedroom: $150.00 1-9 nights $215.00 10+nights 2-bedroom: $175.00 1-9 nights $250.00 10+nights Rented two 1 bedroom for two nights each....it should be $150 cleaning fee according to this...NOPE other HIDDEN FEES that takes you over $200. Born & raised in Hawaii & stayed in many places, these hidden fees should be know ahead of time. Whether local or visitor from anywhere else, everyone has the right to know. An extra almost $400+ that could be used to food, activities etc. No housekeeping unless you pay extra. No 24 hr front desk/guest services as stated on hotels.com & Kailani's website. You have to drive to another property for a front desk. Our units, which were across & not next to each had cleaning service people come before 11 a.m. to get in for our check out day, which they knew it was a check out day. It's a great place but be warned that you will be expected to pay an extra $200+ per room.

Nice condo that is perfect for four people. Clean and stocked with kitchenware. The main thing that made it uncomfortable was there is NO AIR CONDITIONING!!! It was so hot and humid that it made it very hard to sleep causing everyone to shower throughout the night to be able to sleep more comfortable. The other small annoyance was there was only one towel per person available unless you wanted to pay a fee for new clean towels. With all the showers we took each day/night just to not feel so sticky and gross, towel service would be great or put the washer and dryer back in the unit so we can wash them ourselves.