Castle Kauai Kailani

There was no A/C ans was unbearable most days and evenings. The lamp shade in the den was very dirty, the blanket also had stains on it Every condo we’ve travelled to had beach chairs and other needs at the condo, this one came with nothing except 2 beach towels. The floors were dirty in bathroom.

We had a great stay at this condo! Our kids loved the pool that was right outside our condo, it was very clean and well maintained. The grounds at the property were well kept. The condo itself was great with a bonus room that worked well as a second bedroom for us because it has sliding doors we could close off while our baby napped! Kitchen could use more dishes and utensils. No A/C was okay but it did get a little warm at night when we came back to condo! Other than that it was great and we would definitely stay again. Check in is at a diff location but since we knew this ahead of time because we read the fine print, it was a breeze! Quick and easy! Great location across from Safeway and Starbucks with the beach on the other side that was fun to walk along each AM and PM!

Loved our view, had some loud neighbors the last few nights but they quieted down at quiet time. Couldn’t locate a person to get some basic needs and ended up some getting some TP from safeway acrossed the street. No big deal - parking wasn’t an issue for us, but overheard a scuffle between a regular and new person leaving (packing there car to leave). We had a great stay, but made sure to do our due diligence. We do need to check with Expedia as we thought we prepaid all fees and got charged the cleaning fee when arrived of almost $200

Right on the beachfront. Close to shopping and restaurants.

Noise transmission between Floors was overwhelming. Had to check in at a different location. Check in Staff was rude. Paying for Towels is ridiculous. $140 cleaning fee is uncalled for. The place was a dump when We recieved it.

When we arrived on the property there were no signs for an office, invalid phone #'s in the VRBO confirmation, no email or contact info. We asked someone in the parking lot who told us "oh yeah, the office to check-in is a couple of blocks away, at the end of a deadend street. Turn left at the pink tree". I have no idea what we would have done if we arrived after dark (or hadn't run into somone in the parking lot). We walked a couple of blocks to try to find the office, when I asked asked how we were supposed to find the office to check in, we were told they weren't allowed to put up any signs at the condo. We were charged an addt'l $$$ for cleaning on top of the $$$$$ we'd already paid. That was also when they told us there was no housekeeping. Pretty sketchy. The condo was advertised at ~$$$/night the total was more than double that price. When we tried to get in the room, the lock didn't work. We called the office and were told maintenance would be right there. We waited with our bags of groceries, melting ice and luggage standing in the chilly breeze outside the door for 20 minutes 'til the guy came to replace the batteries in the lock. The condo was dingy with 1 bedroom so small there was no place to put luggage, they had to put suitcases on the couch in another room. 1 bathroom door was so warped it wouldn't close. No hooks or towel racks in any of the bathrooms, the linoleum floors were too sticky to walk on barefoot. The sliding door to the balcony wouldn't latch/lock. The screens kept coming off the tracks. The living area was awkwardly shaped with a 2 person couch and 1 armchair, not exactly set up for 4-6 people to relax/visit. We have family in Kapa'a and spend a lot of time in Kauai and will not recommend or be back to this place. Spend a comparable amount and stay at Waipouli or one of the resorts. Very disappointed.

We like the property because it's quiet, conveniently located and very close to the ocean. Noise from neighbors was limited, and a "fret party-like" room was dealt with quickly by security after calling in to let them know. This was our second stay here, and we will stay here again!

We booked this hotel for a family stay (2 adults 2 children) and we were really excited. Then I started to read the reviews closer to our arrival and started to get a bit worried because everyone said it was hard to check in and their unit didn’t have air conditioning. However we followed the directions that were given on hotels.com and everything went smoothly. The accommodations were nice for the price. They had boogie boards in the unit that we were able to use, which was a plus, washer/dryer and air. We were in our room to sleep and have breakfast and the rest of the day we were out and about. Yes I would recommend this hotel.

It’s was very basic. No service, no communications, just a apartment room with kitchen.

The kitchen, washer and dryer were very convenient