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9.4 / 10 Guest Rating

Hotel Fire & Ice

An der Skihalle 1, Neuss, NW, 41472, Neuss, DE

Hotel Fire & Ice - main view

About the Property

Experience unparalleled comfort at Hotel Fire & Ice, where convenience meets luxury!

Ski-In/Ski-Out Access: Discover the delights of winter with our prime ski-in/ski-out access that allows you to hit the slopes effortlessly. Enjoy a full day of skiing right off your doorstep, making your alpine adventure seamless and enjoyable.

Relaxation & Wellness: Unwind in our spa with rejuvenating massages and soothe your senses in our sauna. For those who prefer an active getaway, our fitness center is equipped for all your workout needs.

Gastronomic Delights: Savor delicious meals at Salzburger Hochalm, paired with refreshing drinks from one of our two bars/lounges. Start your mornings right with our delightful buffet breakfast, served daily until late.

Book your stay at Hotel Fire & Ice today and indulge in a memorable escape!

Facilities & Amenities

Full-service spa
Fitness facilities
Health or beauty spa nearby
Fireplace in lobby
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic water bottles
No single-use plastic soda bottles
Free WiFi

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Cashless payment methods are available for all transactions.Contactless check-out is available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.4
Exceptional103 verified reviews
AI Summary

Guests highly rate the clean and spacious rooms and frequently praise the rich breakfast options.

Categories

Cleanliness9.8
Service9.3
Location9.3
Room Quality9.8
Amenities9.3
Value for Money8.8
Food and Beverage9.3
Overall Experience9.7

Select topics to read reviews

V
Verified traveler
Verified booking
family_with_children
Standard Room
Stayed in Apr 18, 2019

"Exceptional"

10.0

Un lugar mágico. Increíble para los niños y adultos. Si llénenme extraordinario.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Apr 14, 2019

"Perfect stay with family! "

10.0

This was 2nd stay in this hotel and we are always fully satisfied with everything from facilities to service. We stayed family suite room same as last time and it is really wonderful and strongly recommend to everyone. Breakfast is also so nice. Also main reason to stay here is to enjoy ski!! It opens in whole year. We will definitely come again and stay same family suite again and again.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Mar 13, 2019

"가족여행에 좋아요"

10.0

네명 가족이 지내기에 너무 좋았습니다.

Helpful?
P
Paul
Verified booking
Standard Room
Stayed in Mar 4, 2019

"Great complex for all the family"

10.0

Very good hotel complex. Wish we could have stayed longer to make use of the facilities. Definitely thinking of coming back with my family

Helpful?
T
Tara
Verified booking
Standard Room
Stayed in Feb 7, 2019

"Wonderful stay!"

10.0

We had a great stay which exceeded our expectations! We were upgraded to the tree houses- everything was clean, quiet and comfortable. The bed was so comfortable and the linens were very nice. The shower is absolutely the best and we had a real sauna in our room. Excellent value. Staff was very friendly upon check in and check out... and fast! We had a delicious breakfast and loved the fresh orange juice. We didn’t get a chance to ski, but we will definitely be back. I’ve already told several friends & family!

Helpful?
W
William
Verified booking
Standard Room
Stayed in Dec 4, 2018

"Exceptional"

10.0

Pros: Very clean and comfortable hotel with lots of amenities. No problem finding parking. Very nice vibe overall. Cons: In a very remote area away from the City. Limited restaurants around outside of the hotel. While parking is free, you have to get an exit ticket every morning so lining up and waiting for one could get annoying for longer stays. Overall, I'd definitely stay here again for my next business trip.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Jan 16, 2018

"Exceptional"

10.0

Clean hotel with an alpine feel, good beer and great food, staff brilliant

Helpful?
C
Chih Wei
Verified booking
Standard Room
Stayed in Jan 5, 2018

"Children love it! "

10.0

Perfect for family . Can play there all day long. Very delicious foods and breakfast. We felt very relax there. Will go back there again in the future:)

Helpful?
F
Fabien
Verified booking
Standard Room
Stayed in Nov 7, 2017

"Great room in a rather isolated area..."

8.0

First off, the hotel looks very modern from the outside, but resembles a nice haven of piece on the inside. It hosts an inside slopes. There are a couple of eating places with one actual restaurants per se. I ate at a cafeteria style places, and the food was yummy, the service was great and all that for food I may not have enjoyed more at the restaurant. This being said, it may all be one big group or family. However, it is quite isolated. Not much around. You can walk to the nearest town, but besides a supermarket, not too much going on. So, unless you have a car, you may feel stranded unless you are into skiing, which I was not there for that. However, the room was very large, the bathroom was too. The bed was quite comfortable, the hotel was quiet and the staff was nice too. Checking in and out was a breeze. The only downside was that checkout is at 11. Not a problem for me, but this is more typical in non-chain hotels in Germany. But it may take some people by surprise.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Oct 31, 2017

"20 euro cab ride away from everything "

6.0

And strangely, no workspace in the room. We had the Bavarian themed room and there was no place to work. None. The heat could not be controlled and was on full bore. We had to sleep with the windows open. Odd for eco friendly Germany.

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