Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive

This was the 2nd worst resort we have ever stayed at. We are so disappointed and spent so much money that we feel was a waste. No upgrade was offered to us even though it was a VIP access hotel. We had to ask to upgrade to a swimout room. We had been traveling and playing hard for 14 days and wanted to relax for a couple of days and catch up on sleep before returning home. Even though their website and Expedia showed that they had king swim outs available, they claim that none were available and are only option was in the preferred club area. We decided to spring for it because we wanted our own swim out pool and they put us in an end unit that are supposed to have bigger pools. The pool was tiny and it was absolutely freezing. I asked if they could turn up and they sent somebody to check and said they'd turn it up 2° lol! It was so cold that it was unusable and it was over 90° there so the pool was pretty cool to not be able to use it. It was filthy and hadn't been cleaned and had scum on top of the water as well as lots of leaves. Two days in a row, employees entered our room without knocking. One time I was changing to get in the shower and it was very distressing. The AC did not cool lower than 74 and there are multiple broken items in our room. The tv remote didn't work. They disabled the buttons on the phone so that you had to use the tablet in the room which wouldn't hold a charge. But the timeshare folks call constantly. Staff were rude and uncaring. We won't be back

The property was very well kept, everything was great except one day the shower was cold (no hot water all day)

The only issue was lounger access around pool area but we used beach to avoid.

Property was beautiful. Very nice and relaxing. The only complaint we had was service at the restaurants was very slow.

One of the Best Beach areas I have seen in Mexico

Place is nice. Would have liked to know that their closing soon which made it understaffed. Some areas such as night club and other entertainment were not available. Golf carts moving people around facility were very inconvenient time wise moving from area to area. One night we had to wait about 30 min to be picked up.

The weather wasn’t great the entire week, so we didn’t get the true experience of a tropical vacation- no fault of the resort. The beach was gorgeous with a close by bar and plenty of seating. The pool was nice, but beach chairs were snapped up early and the staff didn’t really help out with this. Drinks and food were readily available. The entertainment area is being upgraded - not fully open-and wasn’t the best for our group. We enjoyed the bands in the Rendezvous lounge though. Food was not of the quality of the Secrets Akumal location we went to last year. Tried to go to Dreams- sister location- but found the restaurant staff very unfriendly and the Gaucho restaurant inaccessible- it was closed even when the app said it was open and the day it was open the wait was 90 minutes. The spa was lovely. The fitness center adequate. I really hope they can organize the tennis/pickleball with a pro and sign ups for lessons or play. A great tennis center within walking distance is the Rafa Nadal Center. Another guest told me about that. All in all- I wouldn’t recommend a stay until the renovation is complete- 4/25 to12/25. Hard to judge or criticize because they are working to improve the property- but we were a bit disappointed for this vacation. Hopefully they will work to improve the sports complex, food and activities.

The property was nice and the staff was great. We would definitely return

We had roaches in our room ! We called for room service and they placed us on hold for 15 mins. We hung up and called back and they answered and took our order. This property is closing soon for renovations I wish I knew that before booking because its needed.

This property is very overrated and advertised wrong! Half the restaurants were not open and would rotate days being open. Coffee shop advertised being open 24 hours, was not. There was no sports bar, was "coming soon". The room was not very nice and foliage outside by patio with mosquitoes so could not use. The drinks at the pool were very diluted down... could do many shots and not even feel any alcohol. We were very disappointed with this property and vacation.