Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive

I Extremely Disappointing Stay at Secrets Playa Mujeres Golf & Spa Resort I am writing to express my extreme dissatisfaction with my recent stay at Secrets Playa Mujeres Golf & Spa Resort. My expectations for a relaxing and luxurious vacation were unfortunately met with a series of disappointments and inconveniences. From the moment I arrived, I experienced the following issues: Unacceptable Room Conditions: dirty room upon arrival, broken fixtures, pest infestations, persistent unpleasant odors, etc.] Subpar Service: a long wait times, unhelpful staff, unfulfilled requests, etc.] Disappointing Amenities: issues with amenities, e.g., overcrowded pools, malfunctioning equipment, unsanitary conditions, etc.] Noise Disturbances: loud music, construction, inconsiderate guests, etc.] Food Quality Issues]: unappetizing meals, unsanitary food handling, etc.] These issues significantly impacted my vacation and caused considerable stress and disappointment. I attempted to resolve these matters with the staff during my stay, but my concerns were not adequately addressed. As a result of this unacceptable exper I need all my money back because apart I came to get sick and my partner devoted to stress and how sanitary the whole place and the food are.

Extremely hospitable, friendly staff, with great food and amenities. Always a good day even in the rain.

Great Service, Beautiful Resort, but Food Could Be Better We recently stayed at Secrets Playa Mujeres the week before Christmas and had a wonderful, relaxing time. The resort is exceptionally clean, and the service was fantastic throughout our stay. A highlight was the food at Fusion, located in the neighboring Dreams resort—we highly recommend trying the beef tenderloin; it was phenomenal! The resort felt almost like a private getaway since it wasn’t crowded during our visit. We never struggled to find chairs at the pool or a Bali bed, and golf carts to and from the resort were always quick and easy. The pools were beautiful, and we were lucky to have great weather, with only one rainy day. The main downside of our stay was the food at Secrets, which was below average compared to other all-inclusive resorts we’ve visited. However, we understand the resort is undergoing renovations soon, and we’re hopeful that food quality will improve as part of the updates. Overall, Secrets Playa Mujeres offers a serene and service-oriented experience, with excellent amenities and the added bonus of access to the Dreams resort. If they can elevate the dining at Secrets, it will truly be a standout destination!

Throughly enjoyed stay at Secrets - would love to come again

GREAT JOB

I was blown away by this place! The different variety of food and activities was what hit the golden buzzer for me! My wife and i will return here for our anniversary!

Resort is clean, service is amazing but the resort is really in need of renovations. I believe they are closing in April 2025 to renovate.

I loved every moment

My partner and I had an excellent time. Of the 10 all inclusives I have visited, this was the best food. In the preferred club it was necessary to get up early and stake beach chairs. The only con.

The facility is broken in 2 parts to move between the 2 you must use and golf cart driven by staff (very friendly) dinners wait time 1 hr plus Food excellent. Had to call 4 times to stock fridge and coffee. Facility was clean but run down. They did say They were going to shut down for maintenance. No concierge on lower level unless you pay extra for executive club (we did not) If you do not reserve a lounge chair around the pool at 7:30 AM you are lot of luck. entertainment was "up the hill" and our impression was it was poor and it starts at 10 :30 and not every night. only 1 bar in evenings at pool area . As you enter resort you spoke to a nice gentleman who offers you lots of free stuff if you "tour" a sister facility. Totally a time share scam. WE did not drink the kool aid