Piere - Anne Beach Hotel

The private pool, the view, very good service

no gym and sometimes the food was cold

sea view, walk distance to the port

We have a bad impression of Piere Anna Beach Hotel. The hotel staff is very unfriendly, the reception provides no information, and they are quite unwelcoming to the hotel guests. Jelena at the reception is unapproachable, unpleasant, and unwelcoming. The rooms are full of various bugs and ants. Also, the rooms are untidy, the maids are careless, and they don’t leave towels in the room. Hygiene is at a very low level. The only praise goes to the food at the hotel. The hotel’s location is also in a good position. NO AIR CONDITIONING NO WIFI HAS BEEN WORKING THE CLEANERS ARE ABSOLUTELY RUDE WHEN YOU ASK THEM FOR TISSUE OR NEW FRESH TOWELS WE HAVE COMPLAINED MULTIPLE TIMES ABOUT HOW SMELLY AND DIRTY THE ROOM IS

God frokost, greie rom, veldig hjelpsomt og vennlig personal.

We had a great time at the Hotel. I did read reviews before booking and was a little unsure as some of the reviews were not so great however, It was a great decision to book a stay here. We arrived late due to flight delays but receptionist was prepared for our arrival. Had the keys to the room in seconds and found all to be clean and in order. Great room with a terrace next to the pool. All was great. We had such a great time at the hotel it was hard to venture out and away from the facilities. New promenaded built between the hotel and the beach and so access all the way from Nissi Beach to the Harbour was easy and quick to walk to. Tge hotel is close to the strip and so all shops bars and restaurants are close and easy to walk too. All in all it was a great stay with no issues and we thoroughly enjoyed all the conveniences of a clean and friendly hotel. Happy Holiday indeed ….

Very outdated hotel (the Kai part of the hotel is separate to the Piere Anne Building and is much more modern). The rooms were filthy and do not get cleaned properly, the maids came around once on a morning and did not change our cups or deep clean the bathroom etc. The most they did was sweep, mop and put new toilet paper in the bathroom, the water in the mop bucket was black and so were the bottoms of our shoes (I’d suggest you bring slippers or flip flops to walk around your hotel room in). The balcony door did not lock properly and the balcony wasn’t the cleanest - old plastic furniture very uncomfortable. Plug sockets were faulty and made a high pitched noise when the TV was plugged into it - you also have to pay €20 (refundable) to get the TV remote in the room. The bathroom was absolutely vile, the bath, taps and tiles looked like they’d not been cleaned properly in months and had a green build up on them. The shower curtain was mouldy and smelt damp. The maids changed our bedding once and when I stripped the beds when I left the room there was no mattress protector on the bed and the pillows were stained yellow with no pillow protectors on them. The air con was rubbish!! Could not feel when it was on - much easier to open the balcony door on a night. If you’re staying in a hotel room with the street view I’d suggest bringing ear plugs as it can be very noisy on a night due to the Parko Paliatso Luna amusement park across the road. The downstairs lobby of the hotel was very clean and cool, lots of space to move around freely. Hotel staff were very pleasant and helpful. Breakfast was really good, lots to choose from! Outside area - pools, outdoor bar/restaurant: modern, clean and a nice atmosphere. Lack of entertainment on a night with the odd performer at the Kai Restaurant/Bar by the sea. The hotel does have a spa but we did not try this- prices ranged from €30- €100. The hotel does have downstairs toilets near the front entrance, including a disabled toilet but doesn’t have a shower room which is a shame for people travelling home who could want to freshen up. The hotel also has an area to store luggage for people travelling home. Perfect area in Ayia Napa- lots to do, loads of restaurants and bars to choose from and lots of activities. Easy to travel to other places too with public transport and taxis available. I would not stay here again. :-(

We have been here for our holiday 10 nights room 602 we wished we never booked at this hotel it’s been an absolute nightmare we have had NO AIR CONDITIONING NO WIFI HAS BEEN WORKING THE CLEANERS ARE ABSOLUTELY RUDE WUEN YOU ASK THEM FOR TISSUE OR NEW FRESH TOWELS WE HAVE COMPLAINED MULTIPLE TIMES ABOUT HOW SMELLY AND DIRTY THE ROOM IS … Also they advertise the rooms look like luxury but actually they look awful 😞 We are really disappointed by the service this hotel cares about it’s customers.

When we arrived we got told that something was wrong and that we would have to go to another hotel. We asked why? Nothing had been communicated to us till this point of arrival. As for the inconvenience they upgraded us to half board. We explained that half board isn’t something we really want as our plan was to explore the restaurants in the city. They said this is all we can do so you can either accept the half board and sign the waver or don’t take the half board but either way we would still have to go to the other hotel. It was really upsetting to turn up and be given no choice or choose to be homeless. This back and forth conversation was going on for at least 40 minutes of which they were just refusing any thing we asked for. And the receptionist suggested for us to “get checked in and calm down” even tho we were already very calm just quite frustrated. We even said because we have a pool party the next day could we get showered somewhere and she said “no”. With no option we went to hotel Anthea across the road. We were told it’s with the same rate of the hotel we booked at. EVERYTHING about this hotel is DISGUSTING!! we were greeted by a rude receptionist who didnt even smile at us and just said “passports”. At Pierre Anne we booked a twin room, 3 beds with a sea view and balcony. When we walked into the room. It was outdated, we didn’t get a sea view, myself didn’t even have a proper bed to sleep in and we didint even have a balcony. I have put photos of what we had paid for at Pierre Anne and what we got put in. We went back to Pierre Anne and asked the receptionist if we could change hotels as the Anthea was really dirty and not what we paid for. She refused to help, said the manager was at home asleep and didn’t want to awake her! there’s nothing else she can do. I even asked would you want to stay here and she said “no” ! She then asked me “have you ever stayed in Cyprus before” i responded “no first time” to which she replied “well this is what it’s like”. I asked if I could find another hotel to stay in? she just shrugged her shoulder at me. Despite the lies told I did find another hotel available but then made the excuse we’ve already sent Anthea the money. At this point me and My friends were begging to not have to stay at Anthea. Another 30 minutes of trying the receptionist rang Anthea hotel and said can you upgrade the girls your end. Anthea agreed and we made our way back. When we arrived the rude receptionist just started saying “no no no you paid standard room at Pierre Anne you get standard room here” we explained what we was told. he then sighed and walked off, started arguing with people outside (I’m assuming moaning about us) we had no a clue what was going on. We was then shown an “upgraded” room. It was the exact same as the first one we got put in but only this time there was bugs in the kitchen!! At this point I just started crying as I was so exhausted. I didn’t sleep the whole night; music was playing by the pool where we was put & it just felt so dirty and I didn’t even fit in the bed. The next day we spoke to the manager at Pierre Anne. I showed the pictures and she even said “if I knew you was in that room I wouldn’t have sent there”! After a lot Of back and forth again, We came to the agreement that we would have an upgraded room and we could pick between lunch or dinner for 3 days for the 3 of us and ontop of that we could have 3 drinks each for 3 days. Even though we were there for a week and believed they could have given us a bit more. We signed a new waiver. Our upgraded room was tiny and again there was no proper bed for one of us. For the whole week we had the same glasses and tea cups. Never changed or cleaned. On the first day we asked reception if we could use a lunch voucher. We were then told off by reception and said you should have come before 10am to collect it. It was 10:30 as we had just finished our breakfast. We were never told a time! so to then be told off by the receptionist in the reception area in front of everyone was completely embarrassing and belittling. We also wanted to use our drinks voucher to which we were then told “ no it’s either drinks, lunch or dinner” so whatever we signed was just a loud of bulls. After that battle we went and had lunch. We were then not even given the proper menu but a reduced one which had a serious lack of options. All 3 started were salads, nothing else. The 3 mains were, chicken kebabs, tuna mayonnaise wrap and tomato pasta. I was really upset by this as I didn’t see the point in being given something complimentary to then be given a lack of choice and option and have that taken away from me. I complained to the receptionist who said “it’s nothing to do with us it’s the chefs”. So I went back to the bar with the receptionist to complain to the bar manager who was equally as unhelpful. He was on his phone placing football bets most the time whilst we were sat there waiting for drinks and also liked to boast about how he gets a lot of money from doing the bets! Anyway I explained that my friend has an allergy to MSG and that a reduced menu isn’t good. Again, we got no where and had to order from the reduced menu. I ordered the vegan option (tomato pasta) when that came out there was a bowl of Parmesan cheese in the pasta! Every single persons response to every issue I had was “this is how it is” no compromising! overall after getting treated so poorly on the first night the rest of our stay was just awful. Every time we asked for something we just got a no. We asked for an extra pillow “no” we asked for some extra towels “no” I even asked if I could Fill my water bottle up somewhere “no” could I please get some spare cutlery “no” I really couldn’t wait to get home because they were so rude and not willing to help at all. I will never stay at this brand hotel again and I have never experienced such poor service. I have heard less “NOs” from a toddler! So much of our time was waisted complaining about small things which didn’t need to happen and all stemmed from their mistake of sending us to another hotel! When really we should have just been enjoying the sun. And whilst this was going on I saw and heard plenty of other complaints going on multiple occasions so at least I know it isn’t just me!

Great location- perfect for relaxation and serenity - good food - good service

Cameras. We wanted privacy that’s why we booked the ground floor with a private pool room but loads of cameras were facing the pools which was not very pleasant. I am sure there are serious security reasons behind the managements’ choice but again it felt rather uncomfortable.

It was very nice if you love simplicity, well located on the main avenue with all the restaurants around. The receptionist Violetta was amazing. Everything was great especially the Kai bar and the amazing view of the sea. As a 20 year old we had a lot of fun there as well !