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9.1 / 10 Guest Rating

Heaven Hotel

Av. Xcalacoco Manzana 022 Lote 55-1 Predio los Matorrales, Playa del Carmen, mx

Heaven Hotel - main view

About the Property

Sustainable Aparthotel with Outdoor Pool and Garden

Luxurious Rooms and Amenities
The rooms at Heaven Hotel are designed to provide utmost comfort and convenience. From the fully equipped kitchen to the private bathroom with modern amenities, every detail is carefully curated to enhance your stay. Enjoy pool views from the terrace, relax in the spacious seating area, and unwind with entertainment on the satellite flat-screen TV.

Family-Friendly Environment
Families are warmly welcomed at Heaven Hotel, with special features like a kids pool for the little ones to splash around in. Parents can relax and rejuvenate knowing that their children are having a great time in a safe and enjoyable environment.

Convenient Location
Situated just a stone's throw away from Playa del Carmen Beach, Heaven Hotel offers easy access to the beautiful coastline and nearby attractions. Whether you want to explore the pristine beaches or visit the bustling city center, this aparthotel serves as the perfect base for your adventures.

Book your stay at Heaven Hotel now and experience a blend of sustainability, luxury, and family-friendly atmosphere.

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Safety deposit box
Non-smoking throughout

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.1
Exceptional235 verified reviews
AI Summary

Guests highly rate the clean and spacious rooms and frequently praise the friendly and helpful staff.

Categories

Cleanliness8.8
Service9.8
Location8.3
Room Quality9.3
Amenities8.8
Value for Money9.3
Food and Beverage8.8
Overall Experience9.3

Select topics to read reviews

D
DINORAH
Verified booking
friends
Standard Room
Stayed in Sep 2, 2024

"Exceptional"

10.0

Excelente como siempre. Es garantia hospedarse ahi

Helpful?
M
Martha Leticia
Verified booking
family_with_children
Standard Room
Stayed in Aug 30, 2024

"Exceptional"

10.0

Volvería a hospedarme

Helpful?
A
AudreyfrFR
Verified booking
family with young children
Standard Room
Stayed in Aug 18, 2024

"Nice apartment"

8.0

The apartment was quite spacious and clean. Brenda at reception was exceptionally helpful and nice. The pool was nice.

The area around the hotel.

Helpful?
C
Crhistian
Verified booking
family_with_children
Standard Room
Stayed in Aug 17, 2024

"Exceptional"

10.0

Muy buen hotel

Helpful?
G
Gabriel
Verified booking
Standard Room
Stayed in Aug 8, 2024

"Very good value"

10.0

Rooms were very clean and modern and hotel is in a quiet, yet convenient location with a convenience store and a few restaurants across the street.

Helpful?
D
Dulce Jazmin
Verified booking
family
Standard Room
Stayed in Jul 30, 2024

"Exceptional"

10.0

Me encantó!

Helpful?
C
CP Francisco Javier
Verified booking
family
Standard Room
Stayed in Jul 28, 2024

"Exceptional"

10.0

Excelente sólo le faltaría que tuviera un restaurant en el hotel

Helpful?
9
941elsieg
Verified booking
Family
Standard Room
Stayed in Jul 21, 2024

"Modern, spacious apartments for couples or families"

8.0

The place looks as good as the pictures. It’s modern and in a good location close to the main road. There is a 711 across the street which is super convenient. There is also ample parking. The only drawback was the lack of hot water for showers. The water was hot/warm only for 2-3 mins then it’s a cold shower every time. They need bigger water heaters especially for the 2 bedroom apartment where you have multiple guests. Other than that, it was really nice, quiet, safe and lovely.

Helpful?
P
Patricia
Verified booking
family
Standard Room
Stayed in Jul 21, 2024

"Excellent"

8.0

This place was perfect for our plans, it is very spacious, clean and with all services. Very close to the main high way though far enough to be a quiet and nice place, there are few small shops and restaurants in the area for a quick snack, dinner, drinks, coffee and even a pharmacy. Few things that could be improved: - we came late and had to wait over 20 mins at the reception for someone to come and do the check in. - when we left, we were told they will check the room to give the ok, first time i am told when leaving a hotel, though i understand, it would have been nicer to ask first how was the stay and how we liked it or even to say hi instead, it was a weird feeling. The person later explained this is a regular practice. I would suggest the personnel is trained to explained this when people are checking in instead, to add, it will not hurt to ask the guest how was the stayed as they leave, prior to drop the "we will check the room first". Overall we liked the place and we would definitively stay again and recommend it.

Helpful?
E
Elsie
Verified booking
family
Standard Room
Stayed in Jul 21, 2024

"Exceptional"

10.0

The property is really nice and modern. There is a very convenient 711 across the street. It’s close to the main road (307). You can’t get lost. I also enjoyed the onsite parking. The staff was friendly and the rooms were clean. I would definitely recommend it. It looks exactly like the pictures. The only thing I didn’t like was the limited amount of hot water available when taking a shower. The hot water lasts about 2 minutes then it’s a cold shower. They must have small water heaters. But it’s a minor inconvenience. The elevator was operational while we were there.

Helpful?
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