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9.1 / 10 Guest Rating

Heaven Hotel

Av. Xcalacoco Manzana 022 Lote 55-1 Predio los Matorrales, Playa del Carmen, mx

Heaven Hotel - main view

About the Property

Sustainable Aparthotel with Outdoor Pool and Garden

Luxurious Rooms and Amenities
The rooms at Heaven Hotel are designed to provide utmost comfort and convenience. From the fully equipped kitchen to the private bathroom with modern amenities, every detail is carefully curated to enhance your stay. Enjoy pool views from the terrace, relax in the spacious seating area, and unwind with entertainment on the satellite flat-screen TV.

Family-Friendly Environment
Families are warmly welcomed at Heaven Hotel, with special features like a kids pool for the little ones to splash around in. Parents can relax and rejuvenate knowing that their children are having a great time in a safe and enjoyable environment.

Convenient Location
Situated just a stone's throw away from Playa del Carmen Beach, Heaven Hotel offers easy access to the beautiful coastline and nearby attractions. Whether you want to explore the pristine beaches or visit the bustling city center, this aparthotel serves as the perfect base for your adventures.

Book your stay at Heaven Hotel now and experience a blend of sustainability, luxury, and family-friendly atmosphere.

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Safety deposit box
Non-smoking throughout

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.1
Exceptional235 verified reviews
AI Summary

Guests highly rate the clean and spacious rooms and frequently praise the friendly and helpful staff.

Categories

Cleanliness8.8
Service9.8
Location8.3
Room Quality9.3
Amenities8.8
Value for Money9.3
Food and Beverage8.8
Overall Experience9.3

Select topics to read reviews

S
Shaila
Verified booking
Standard Room
Stayed in Dec 26, 2024

"Love to stay there again"

10.0

It was a wonderful place to stay. We feel safe and the staff were very nice. It was quite and next two big resorts. We stayed there five days and use the kitchen to cook our food.

Helpful?
M
Melissa
Verified booking
family
Standard Room
Stayed in Dec 24, 2024

"Exceptional"

10.0

The Heaven Hotel was such a gem of a find. We chose it because of its close proximity to Ocean Riviera Paradise, where our family were staying. We rented a car and could pick up our family in 2 minutes, it was only 10-20 minutes maximum to the shopping and dining of Playa del Carmen. The hotel was nice and clean and new. The “room” was perfect, 2 beds, 2 baths and a small kitchen. The staff were amazingly kind and helpful. There is a plaza right across the street with food choices. There is a pharmacy in the building. It was absolutely perfect. Only 1 complaint I have is the size of the water heater. It was hard to have a completely warm shower. It wouldn’t keep me from coming back though.

Helpful?
L
Leanna A
Verified booking
family_with_children
Standard Room
Stayed in Nov 30, 2024

"Exceptional"

10.0

Best place to stay when you want to go in tours. Awesome, clean and practical.

Helpful?
L
LornagbGB
Verified booking
family with young children
Standard Room
Stayed in Nov 27, 2024

"Amazing amazing amazing."

10.0

The place is amazing in every way. The staff are very friendly, the apartment is kept spotless, 24hr security so it felt very safe. I would rate it 100/10. Amazing value for money. Quiet area compared to the noise of the town centre. The apartment is very modern and the whole complex is no smoking which I love. Free parking if you are driving. Cute pool with a children's pool too.

Nothing, everything was great.

Helpful?
C
Christine
Verified booking
Standard Room
Stayed in Nov 19, 2024

"Exceptional"

10.0

My stay here was great! Plenty of places to eat within walking distance, and Xcalacoco beach is only about a 20 minute walk. Very quiet and clean.

Helpful?
J
JOSE REYNARIO HERRERA
Verified booking
family
Standard Room
Stayed in Nov 17, 2024

"Exceptional"

10.0

Excelente solo le falta check out express

Helpful?
C
Cheuk Kiu
Verified booking
family
Standard Room
Stayed in Nov 16, 2024

"Exceptional"

10.0

the best hotel i stay in Cancun

Helpful?
T
Teresa de Jesus Camacho
Verified booking
family
Standard Room
Stayed in Nov 12, 2024

"Exceptional"

10.0

gran suite tipo departamento al mejor precio en una zona muy tranquila y segura

Helpful?
E
Ernesto
Verified booking
partner
Standard Room
Stayed in Nov 8, 2024

"Exceptional"

10.0

Todo muy bien. Ya son3 veces que nos hospedamos en el hotel y nos gusta mucho.

Helpful?
N
Neftali
Verified booking
family
Standard Room
Stayed in Sep 7, 2024

"Exceptional"

10.0

Todo en orden y limpio

Helpful?